Phonechoice/Homechoice

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A review of Homechoice by HannetjieMinnie on 11 Jan 2018 Like Share Comment Report Supercharge Convert Homechoice / Phonechoice - Bad Service

To whom it may concern: I've been a regular customer of Homechoice and like the quality of the products, but I am absolutely dissatisfied with the customer service. About a year ago I ordered a bed from Homechoice and I was told it will be delivered within a week or two. I had to make special arrangements to be available for delivery and after I waited almost 4 weeks, I decided to phone and find out what the hold up was and was told that they are out of stock and waiting for stock. I needed the bed and decided to rather cancel the sale and went to buy a bed from a local store. Homechoice phoned me again on Saturday the 26th of January 2018 and offered me a special on their laptops since I previously bought one from them a few years ago and I was due for an upgrade. I decided to take up the offer and was told it will be delivered the next Wednesday. I remembered what happened with the bed that I've ordered and decided to wait another day. Today (Thursday, 11 January 2018), I decided to contact Homechoice/Phonechoice to find out what the hold up was, just to hear that it haven't been send off yet. I phoned to speak to a manager or supervisor, but were just put on hold without anyone getting back to me and I have decided to put down the phone and send this email. I would like to know why Homechoice staff are lying to their customers just to make a sale? They can just be honest and say that it will take longer than usual, because they are waiting for stock and that will be understandable, but instead they're just making up lies and stories and I had to waist my time because of this. I really think that the customer services are unacceptable and up untill now I still couldn't cancel the sale. Will Homechoice be responsible enough to contact me back or will they just brush it under the carpet? I would appreciate if someone could get back to me to resolve this issue and I think I will rather not deal with Homechoice in the future anymore. Regards Mrs JE Minnie ********** 619