P****LONG GUEST HOUSE ****

I made a booking with booking .com at P****long Guest House Soweto in Dobsonville ,ON 2 Dec 2023. I WAS TRAVELING FOR WORK AND I INITIALLY LEFT A NOTE THAT MY CHECK IN WOULD BE AT AROUND 22;00 PM, I GOT TO THE GUEST HOUSE TO A NIGERIAN GUY CALLED OLA WHO TOLD ME THE ROOMS WERE FULLY BOOKED AND THAT THEY DO NOT WORK WITH BOOKING .COM ANYMORE, I THEN ASKED HIM TO TRANSFER MY MONEY BACK AS I HAD ALREADY PAID, HE TOLD ME THAT HE DOESNOT HAVE A BANKING APP AS HE IS NOT A SOUTH AFRICAN CITIZEN. I'M VERY FRUSTRATED WITH BOTH THE GUEST HOUSE AND BOOKING.COM