3+ hours for an XRAY Report!!???

My mother, an elderly pensioner, has been sitting waiting for her XRAY report for over 3 hours as I type this With no feedback on when it will be done All she gets told upon enquiry is that "they're still busy with it" For 3 hours and counting???? She's tired, in pain and hungry and still has to wait? Absolutely appalling treatment of a senior citizen.