Paid for 3 years premium for nothing!!!!

Deceased died on 15 July 2025 and the funeral was supposed to take place on 26 July as per pg. 3 of BI 1663 but rather took place on 19th July 2025. On Thursday 17 July 2025 I went to Phinda Office in Bloemfontein to report death but couldn't claim as i was told my documentation was incomplete and was advised to come back monday 21 July 2025. When i went back on the said day I was told there was no confirmation letter, letter was submitted on Tuesday 22 July 2025 but I was told I don't qualify for grocery benefit but a lousy cash of R2000 as the deceased was already buried. I was not happy with the service that I received as I have been paying a premium of R350 for 3 years now and the sad part is that was have reported death in the same week. I was forced to sign for a cash instead of grocery. I want Hellopeter to act on this matter quickly