NPS Score
33
Recommended: Likely
Nov '25 - Sep '26
Frequently Asked Questions About Philwest Volkswagen
How is Philwest Volkswagen rated on Hellopeter?
Hellopeter has tracked Philwest Volkswagen across 4 reviews. Philwest Volkswagen hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Philwest Volkswagen? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Oct 2017
Awesome service!
I recently had an excellent experience with Philwest Volkswagen Somerset West, and I would highly recommend them to anyone looking for a professional, trustworthy, and hassle-free vehicle buying experience. A special thank you to Elroy Marsh, who went above and beyond throughout the entire process. From the very beginning, Elroy was friendly, professional, knowledgeable, and extremely helpful. He made the whole process smooth and comfortable, kept me informed every step of the way, and genuinely made me feel like a valued customer rather than just another sale. It’s refreshing to deal with someone who takes pride in what they do and truly cares about their customers. Elroy’s service was exceptional, and he is a real asset to Philwest Volkswagen Somerset West. True example of the Salesman being sold with the vehicle! Thank you to Elroy and Irene for making my experience such a positive one. I’m extremely happy and would definitely recommend Philwest Volkswagen Somerset West to family and friends. Excellent service, excellent team, and an exceptional salesman. Thank you, Elroy! 👏🚗⭐
1 reviews | Active since Oct 2017
Awesome service!
I recently had an excellent experience with Philwest Volkswagen Somerset West, and I would highly recommend them to anyone looking for a professional, trustworthy, and hassle-free vehicle buying experience. A special thank you to Elroy Marsh, who went above and beyond throughout the entire process. From the very beginning, Elroy was friendly, professional, knowledgeable, and extremely helpful. He made the whole process smooth and comfortable, kept me informed every step of the way, and genuinely made me feel like a valued customer rather than just another sale. It’s refreshing to deal with someone who takes pride in what they do and truly cares about their customers. Elroy’s service was exceptional, and he is a real asset to Philwest Volkswagen Somerset West. True example of the Salesman being sold with the vehicle! Thank you to Elroy and Irene for making my experience such a positive one. I’m extremely happy and would definitely recommend Philwest Volkswagen Somerset West to family and friends. Excellent service, excellent team, and an exceptional salesman. Thank you, Elroy! 👏🚗⭐
1 reviews | Active since Jul 2014
Disgrace leadership and *********** manpower
I had the worst experience Philwest VW Somerset West,it was just like that was on dstv and it was also vw on how vw do people in,im a female,i booked my vehicle in October 2025 in for a normal oil service,that vehicle never gave me problems,but when it comes from vw,the oil light and a message was standing on the dashboard something about the oil,this is the same day when we received the vehicle,the next day we take it back the lady that deal with us,name was chaz at vw,they then say the forgot to reset it,so the message come up again,i was not even 1 km away from vw the message and oil light,so my husband took the vehicle back again,somehow they say some people throw wrong oil in but they throw the right oil in we must drive the vehicle and see,this time we was even still in their workshop and the lights switch on again chaz,said we must bring the vehicle back the next day the staff went home already,then chaz contact my husband its now almost the whole engin that its faulty they quote us R300 000,for the engin thats without labour i told my husband i might aswell buy a new vehicle,my vehicle is under warranty,its a Golf 7 GTI,the warranty people said that is a joke,they assessor will assest it again then they come to amount of R90 000,something,we pay for a brand new engin almost R80 000 from a place where the warranty people normally order from,believe me,thats October,November come still struggling with vw manager Hardus,it was a up down story,they got the new engin but everytime there is something sort,the festive comes and go,im stranded without a vehicle,somewhere in January,Hardus,the manager call us its 100%,new engin in,we went and fetch vehicle,again there was a message on the dashboard,there something wrong with the stop and start,we drove from somerset west to stellenbosch,Hardus told us that message will dissapear as soon as we drove 1000km,now out of our own pockets we must pay again i think it was 41 000,more or less,but while we was driving with Hardus,the vehicle start to jurk,really,he set to us he must put a pipe in for that but he will do it for free.we drove our 1000km and as soon as the 1000km the epc light go on and another light you can put your feet flat on the petrol pedal he loose power,to drive,we drove up sir lowry's pass,the vehicle cant even go up that mountain I think it was 50km my husband drive but theres no power while my husband was driving he send hardus a picture and a voicenote,Hardus again said bring the vehicle in,now there is other other problems again,the warranty people told us take the vehicle for atleast 2 other opinions but dont inform vw,we contact the boss we told him the story from october until march,he also make excusess,later on the boss Clyde,also start to ignore us,we went to 3 diffrent places and all of them said is not the turbo or anything else that they faulty its the ttiming ,we make such alot of calls to the owner,and he also dont come back to us now he ignore our calls,the receptionist later even send Clyde emails to contact us,later she start say sorry about the manner they treat us,its almost May my vehicle is still at philwest vw Somerset West,they sent previously hours that was a disgrace where some people ask is there only 1(one) person working on vehicles the way they charge for hours,really,im not gonna pay a cent more for vw,they must fix my vehicle,cause it only went in for a normal oil service,now the whole vehicle is in his hell now,I gave them a proper vehicle in October 2025,i only drove over 1000km and is again there by philwest vw,if there is anyone who can tell me what can I do cause this is a disgrace,and I expect more professionalism from Clyde,who is the boss,but to ignore people.im not 100% sure if the bosses name is clyde or clive,but he is the shame as his manager and the others nust just follow the leaders,the prizes and the way they treat people and want to claim everytime is a disgrace 2weeks ago they sent a quote to the warranty people the vehicle is a five cylinder,so the warrantt people can Im busy with ***** or something,anyone knows that golfs is a (four4) cylinder,that was sent by the manager Hardus.If there is someone with knowledge please assist me with this case,I will be gratefull.my question is these people competent enough or what?
1 reviews | Active since Jul 2014
Disgrace leadership and *********** manpower
I had the worst experience Philwest VW Somerset West,it was just like that was on dstv and it was also vw on how vw do people in,im a female,i booked my vehicle in October 2025 in for a normal oil service,that vehicle never gave me problems,but when it comes from vw,the oil light and a message was standing on the dashboard something about the oil,this is the same day when we received the vehicle,the next day we take it back the lady that deal with us,name was chaz at vw,they then say the forgot to reset it,so the message come up again,i was not even 1 km away from vw the message and oil light,so my husband took the vehicle back again,somehow they say some people throw wrong oil in but they throw the right oil in we must drive the vehicle and see,this time we was even still in their workshop and the lights switch on again chaz,said we must bring the vehicle back the next day the staff went home already,then chaz contact my husband its now almost the whole engin that its faulty they quote us R300 000,for the engin thats without labour i told my husband i might aswell buy a new vehicle,my vehicle is under warranty,its a Golf 7 GTI,the warranty people said that is a joke,they assessor will assest it again then they come to amount of R90 000,something,we pay for a brand new engin almost R80 000 from a place where the warranty people normally order from,believe me,thats October,November come still struggling with vw manager Hardus,it was a up down story,they got the new engin but everytime there is something sort,the festive comes and go,im stranded without a vehicle,somewhere in January,Hardus,the manager call us its 100%,new engin in,we went and fetch vehicle,again there was a message on the dashboard,there something wrong with the stop and start,we drove from somerset west to stellenbosch,Hardus told us that message will dissapear as soon as we drove 1000km,now out of our own pockets we must pay again i think it was 41 000,more or less,but while we was driving with Hardus,the vehicle start to jurk,really,he set to us he must put a pipe in for that but he will do it for free.we drove our 1000km and as soon as the 1000km the epc light go on and another light you can put your feet flat on the petrol pedal he loose power,to drive,we drove up sir lowry's pass,the vehicle cant even go up that mountain I think it was 50km my husband drive but theres no power while my husband was driving he send hardus a picture and a voicenote,Hardus again said bring the vehicle in,now there is other other problems again,the warranty people told us take the vehicle for atleast 2 other opinions but dont inform vw,we contact the boss we told him the story from october until march,he also make excusess,later on the boss Clyde,also start to ignore us,we went to 3 diffrent places and all of them said is not the turbo or anything else that they faulty its the ttiming ,we make such alot of calls to the owner,and he also dont come back to us now he ignore our calls,the receptionist later even send Clyde emails to contact us,later she start say sorry about the manner they treat us,its almost May my vehicle is still at philwest vw Somerset West,they sent previously hours that was a disgrace where some people ask is there only 1(one) person working on vehicles the way they charge for hours,really,im not gonna pay a cent more for vw,they must fix my vehicle,cause it only went in for a normal oil service,now the whole vehicle is in his hell now,I gave them a proper vehicle in October 2025,i only drove over 1000km and is again there by philwest vw,if there is anyone who can tell me what can I do cause this is a disgrace,and I expect more professionalism from Clyde,who is the boss,but to ignore people.im not 100% sure if the bosses name is clyde or clive,but he is the shame as his manager and the others nust just follow the leaders,the prizes and the way they treat people and want to claim everytime is a disgrace 2weeks ago they sent a quote to the warranty people the vehicle is a five cylinder,so the warrantt people can Im busy with ***** or something,anyone knows that golfs is a (four4) cylinder,that was sent by the manager Hardus.If there is someone with knowledge please assist me with this case,I will be gratefull.my question is these people competent enough or what?
1 reviews | Active since Mar 2010
VW Polo Hooter Failure After Recalled Airbag Replacement
During August 2025, I sent my 2013 VW Polo 1.6 Trendline to Philwest for repairs, in response to a general recall by VW Africa on airbags that risked exploding upon activation. Shortly after the free exchange of the airbag inflation mechanism, the hooter stopped working. I find the coincidence highly suspect. The hooter had been working flawlessly before the airbag replacement. I have paid over R3600 to have the hooter replaced with a new one. I want to find out whether there is a general trend of the Polo hooter failing shortly after VW dealerships have replaced fault airbag inflation mechanisms over the past year.
1 reviews | Active since Mar 2010
VW Polo Hooter Failure After Recalled Airbag Replacement
During August 2025, I sent my 2013 VW Polo 1.6 Trendline to Philwest for repairs, in response to a general recall by VW Africa on airbags that risked exploding upon activation. Shortly after the free exchange of the airbag inflation mechanism, the hooter stopped working. I find the coincidence highly suspect. The hooter had been working flawlessly before the airbag replacement. I have paid over R3600 to have the hooter replaced with a new one. I want to find out whether there is a general trend of the Polo hooter failing shortly after VW dealerships have replaced fault airbag inflation mechanisms over the past year.