Quality problems.

Trying to phone the quality line weeks. No answer. I bye Chesterfield Remix summer cigarettes. It's the second time that I buy a Carton and theres packets without the menthol capsules. I also found broken cigarettes in my one packet. Can someone please advise. I am wasting my money here! I Do not smoke plain cigarettes. I am from South Africa and couldn't find Phillip Morris SA.