iqos / Phillip Morris - highly unprofessional, useless customer care

We have been in contact with one of their salespersons to start up a dealer programme of selling IQOS and HEETS products. The discussion over phone and emails confirmed that there would be a store visiting and contract signing on last Friday, and our first order of devices will be delivered before this week Tuesday. However, the salesperson of this company was 2 hours late for Friday's meeting, even though, we signed the agreements and provided him with ID copy etc. Then the salesperson agreed to come back on Monday morning to set up display etc. But he did not show up as agreed, and there was no communication in advance that he was going to cancel the meeting, we only get this information after we contacted him at 11 am. We do understand there might be reasons why he canceled the meeting, but it's not acceptable that there is no pre-communication about this and just wasting our time. Let alone that we have not seen the stock was promised to be delivered today. We have customers who have pre-ordered these stock and been promised that we will ship these to them today. We have to buy stock from other retailers to ship to our customers, even we have made a loss by doing so, but nothing is more important than keeping promises and respecting customers for a business. This sales rep from Phillip Morris/iqos certainly does not agree with this. It's disappointed to see how the staff of such a big international company can behave in this highly unprofessional and disrespectful way.