BJvdH
Barend Johannes van den Heever

1 reviews | Active since Jul 2013

23 Sept 2015, 11:37

Appalling customer service

Good afternoon Brandon<br> You are totally missing the point! The point being that there is a lack of customer service which you are to blame for along with other members of staff... (still waiting for you to respond to our conversation where you told me that you would call me back within 2 hours time?) Your duty is to come back to your customer as this is the basis of your business and without customers you would cease to exist.<br> When I bought the vehicle your sales man (Johan) assured me that the vehicle was a 10 out of 10. In my mind there should not be parts missing. I do understand that mistakes happen but to be treated in such an unprofessional manner is unacceptable. I also spoke with the owner Mr Scoltz and he never bothered getting back to me either. I am very disappointed with your lack of service. <br> With regards to the vehicle that you purchased from me. I was not aware of the problems with the bluetooth and the CD shuttle as I never used it. I'm not sure what you mean about the \ control arm bushed warn?"But at least there were no parts missing. <br> I will be contacting the ombudsman to insist on a cancellation of sale.<br> From<br> B.J. van den Heever<br> """

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