Bad service and experience

Now that I am home, with my ends breaking off in pieces, still no cut which I paid for, and still two colors of blond, I would like to give you some insight to my experience at your business.

I will not return to your salon, and would like to share my experience:

· When Mariska took over from Daleen, you had no record of the color Daleen used, and I politely accepted the fact that there could be changes.

· My first visit with Mariska (February 2020), I was very happy with the color Mariska did. I was quoted for foils, treatment, cut and blow. Mariska said she didn't think we should cut. I paid for the cut, and I would have liked my hair trimmed. Did you know the last time I had a cut in your salon, it was done by Daleen, but since then I have paid twice for a cut…?

· With my most recent visit, I booked for foils, treatment, cut and blow. At no time, did I ever request Mariska to change the color, and I am once again furious that you allow a stylist to change my color without consulting with me. This has now happened to me twice in your Salon. Why do you get to decide for what I pay?

And yet again I did not have a cut. When I said to Mariska, I would like a cut, she took the clippers and cut off two pieces and I was done. I

· Only on returning with concerns about the color did Mariska confirm she changed the color. That makes me even more furious as I tried my best to be polite and accommodating towards Mariska thinking I am being difficult. If I knew she changed the color I would not have paid.

· The final nail in the coffin for me was when I insisted, she should correct the color, after she decided to change it without my consent, and you bring me yet another bill.

R4000.00 and three trips later, and I have NOTHING that I paid for. Not the color, not the cut and the treatment are of no use now that the last toner was pulled through to the ends and my hair is coming off in pieces.