PHATGALZBOTIQUE UN PROFESSIONAL ORDER PROCESS

Dear SA Consumers and Hello Peter,

I would like to use this platform to lament on the unfair and unsatisfactory services I have received from Phatgalzbotique. A Durban established clothing Business that caters clothing wear for plus size women. It have a whole year and two months and I still have received my order to date. Order number 14126, placed on the 4 December 2024 to date (11 February 2025). I am being transferred to multiple whatsapp numbers. I was even disrescted by one of the employees (Molefe) who just laughed as I refused to replace any clothes and requested for a refund as they failed to send my clothes on time. I have given this company ample time to deliver these clothes for a whole year and requested for a mere refund for the R1400 I paid for the actual clothes plus an additional amount of R200 which they charged for delivery. The Molefe person is only quoting the R1400. But since they failed to deliver the clothes I ordered they only quotating the amount of clothes and not the delivery fee. To top it all off, they do jot give me an exact time frame of the refund.

As South Africans we have tried to ensure that we support black-owned businesses in order to sustain the country's economy. But the amount of u professionalism happening in the businesses is disgusting. I understand the vision of the business own. But do the employees share the same vision? I doubt... Seeing the amount or redundancy and ignorance they have illustrated in this particular case of order 14126.

I will not keep quiet because if no one laments on the bottlenecks that are evident in the company then South African women who are the targeted market will be inconvenienced always. It is vital for me to highlight that the order was placed online. Did the company invest properly in their distribution and order processes? I doubt, becuase they would have seen timeously that the order is not. Delivered but in my dashboard it showed that the order is complete. How do you update an order to be complete when it was not received by the customer and you're aware of it.