Pathetic customer service

I placed and paid on 21 September 2023 for 4 dresses. 6 weeks later only 2 dresses were delivered. Hideous dresses, they look nothing like what they advertised. I was then told 2 other dresses were out of stock. I requested a refund. To date, nothing It's been weeks now and my comms on whatsapp is ignored. So annoying.