Disgusting service

This is the most distugusting service of an shop I have come across...I placed an order 24 October they keep incorrect orders in drips and drops.. they say they waiting for other dress...meanwhile they cannot provide timelines o how long we must wait and no communication from them...im disgusted by thei service... I requested a refund but they say they don't do refunds...rude and appauling behaviors..now they avoiding calls...sies