TG
Thabo G

1 reviews | Active since Jul 2009

10 Aug 2015, 23:22

Worst service possible

Firstly, this was not the way I wanted to handle a relative small issue but non-cooperation by the above persons forced me.<br> <br> FIL, who lives 500km away, was interested in a vehicle from said dealership. I had a look and vehicle looked good with a few minor faults that i requested to be attended to.<br> <br> Vehicle was delivered 2:30 later that our agreed time. Sent vehicle back for not attending to minor faults only to be returned again with some items still outstanding.<br> <br> I had to take time off my work to do the dealer's job ie. preparing vehicles for a client. <br> <br> Now i have sent Pharoah a bill for all work done and my loss of income. They refuse to reinburse me for my time I had to spend doing their work - something they get paid to do.<br> <br> Buyers - be aware of dealers that charge premium prices but sub standard service, especially when they think the buyer is far away.<br> <br> Ps: The promised paperwork for the aftermarket guarantee has still not been received.<br> <br> Big, big promises and very, very bad service!

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Replies (1)
Pharoah Auto Investments
Pharoah Auto Investments's reply12 Aug 2015, 16:10
Official
Hello thabog,

Dear Thabo,

Your comment, as a 3rd Party to the above transaction, has been noted.

We called our client today, who said that he was happy with the vehicle and has no outstanding issues apart from the documentation for the Transaction Schedule.

We undertook to email a copy of the documents to the client immediately after the telephone call, copies of which, should have been given to the client when he signed the transaction documentation in Pongola.

Kind regards,

Sylvia