JA
Jan A
1 reviews | Active since Nov 2015
16 Nov 2015, 12:03
Selling damaged Jeep
Ons wag nou al 3 jaar vir Pharoah Motors Sandton om ons Jeep se probleme op te los - hulle het aan ons n Jeep verkoop wat meganiese probleme gehad en nogsteeds het. Ons het dit binne 3 dae gerapporteer en dit is nou al 3 jaar later - elke keer n ander storie en so gaan ons aan - en sal ons aangaan tot hulle probleem oplos! Ons rede vir HelloPeter is dat almal uit ons foute kan leer !!!!
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Pharoah Auto Investments's replyOfficial
17 Nov 2015, 17:30Hello jan.vanaswegen,
Dear Jan,
We were surprised to read the complaint that you posted on Hello Peter.
We feel that we have met the requirements of both the NCPA as well as our stipulated warranty which you agreed to in the contract.
Last month, you contacted us and as a goodwill gesture we agreed to re- assess the repair history of your vehicle over the past year 2 years.
We requested that Motorite review a rejected claim and were in the process of organising a meeting with a RMI representative to see if they could offer you any assistance and had kept you informed of the progress made.
However, in the light of your complaint, we recommend that you contact the relevant parties yourself and trust you find a satisfactory resolution. We will forward you an email, giving you all the necessary contact details.
kind regards
Sylvia
Dear Jan,
We were surprised to read the complaint that you posted on Hello Peter.
We feel that we have met the requirements of both the NCPA as well as our stipulated warranty which you agreed to in the contract.
Last month, you contacted us and as a goodwill gesture we agreed to re- assess the repair history of your vehicle over the past year 2 years.
We requested that Motorite review a rejected claim and were in the process of organising a meeting with a RMI representative to see if they could offer you any assistance and had kept you informed of the progress made.
However, in the light of your complaint, we recommend that you contact the relevant parties yourself and trust you find a satisfactory resolution. We will forward you an email, giving you all the necessary contact details.
kind regards
Sylvia
Pharoah Auto Investments's reply17 Nov 2015, 17:30
Official
Hello jan.vanaswegen,
Dear Jan,
We were surprised to read the complaint that you posted on Hello Peter.
We feel that we have met the requirements of both the NCPA as well as our stipulated warranty which you agreed to in the contract.
Last month, you contacted us and as a goodwill gesture we agreed to re- assess the repair history of your vehicle over the past year 2 years.
We requested that Motorite review a rejected claim and were in the process of organising a meeting with a RMI representative to see if they could offer you any assistance and had kept you informed of the progress made.
However, in the light of your complaint, we recommend that you contact the relevant parties yourself and trust you find a satisfactory resolution. We will forward you an email, giving you all the necessary contact details.
kind regards
Sylvia
Dear Jan,
We were surprised to read the complaint that you posted on Hello Peter.
We feel that we have met the requirements of both the NCPA as well as our stipulated warranty which you agreed to in the contract.
Last month, you contacted us and as a goodwill gesture we agreed to re- assess the repair history of your vehicle over the past year 2 years.
We requested that Motorite review a rejected claim and were in the process of organising a meeting with a RMI representative to see if they could offer you any assistance and had kept you informed of the progress made.
However, in the light of your complaint, we recommend that you contact the relevant parties yourself and trust you find a satisfactory resolution. We will forward you an email, giving you all the necessary contact details.
kind regards
Sylvia