MH
Manoj H

1 reviews | Active since Aug 2015

05 Aug 2015, 14:31

Exceptional Service

Purchased a vehicle from Glen Attanassiou at Pharoah Auto in Marlboro, Sandton. At time of purchase, the electric window mechanism was faulty but operational. Glen went beyond the call of duty to arrange the repair of the item. After failing repair, Glen arranged to have a new one fitted. Despite taking a long time to resolve, he regularly updated me on the progress and always returned my calls. At any time, Glen could have easily said to me that the mechanism is operational and repair / replacement was not an option, but he persisted and had a new one fitted! Long after the sale, he still showed interest and commitment. Excellent service Glen, much appreciated.

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Replies (1)
Pharoah Auto Investments
Pharoah Auto Investments's reply05 Aug 2015, 16:18
Official
Hello Harkison ,


Dear Manoj,

Thank you for posting a compliment for Pharoah Auto Investments on Hello Peter.

We commend Glen for his excellent customer service and his commitment to sorting out the problem you experienced. Communication is always important and well done to Glen for keeping you updated and informed until the mechanism was finally replaced.

We wish you great enjoyment from your vehicle and hope to assist you again in the future.

Kind regards

Sylvia