PK
Paxley K

1 reviews | Active since May 2015

25 May 2015, 14:49

Bad after Sales Attitude

My wife and I bought a VW EOS at this branch. <br> At this stage the only thing that we complained about was the front passenger mirror which was cracked.<br> I complained to the sales guy and he said he will fix it.<br> <br> We drove the car for a month then we noticed things about this car did not add up.<br> - The panels in the car were loose<br> -The wiring underneath the seats were loose<br> -The carpets were loose<br> -The roof is leaking <br> -The airbag light is on. <br> <br> I complained about this issues but i was told by the General Manager that it was wear and tear. How can panels get loose within a month ? This does not add up. My guy tells me that this car was probably involved in a major accident..

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Replies (1)
Pharoah Auto Investments
Pharoah Auto Investments's reply29 Jun 2015, 11:26
Official
Hello paxley.kekana,

Dear Mr Kekana,

My apologies for taking time to respond.

I have just been informed that Deon has addressed your concerns
and that he has correspondence on hand indicating that the issues
have been addressed to your satisfaction.

We trust that your will continue to enjoy your vehicle and hope that you will
support our dealership again in the future.

Kind regards

Sylvia