Unhappy customer

Good day can you kindly intervene, I’ve placed order on the 23th of May 2026 till today no communication from them, I only got communication when they were confirming my order, from that date their quiet I’m the one who should write on their WhatsApp and ask the update regarding my order, their response will be “They can’t confirm when will I get my order “ I feel like I’m being ****med here.