I wish i could give them zero stars

I have never had such a terrible experience in my whole life as a consumer and will be telling anyone who listens about it. There needs to be a no-star option on these reviews. I ordered a product a month ago, and I had to be the one to reach out and check the status of my already paid-for order when days passed without word, even though their websites stated that the item was in stock. When I reached out, they initially told me the shipping would be between 5 and 15 days. Then, when I reached out again, after 15 days, they told me that they actually didn't have the item in stock and didnt know when they would i then requested a refund, and I was assured it would be processed. A week after that, I keep getting these open-ended responses that the queries have been "escalated," which give no specific timeline as to when I will be getting my money back. they dont answer calls and have stopped responding to emails or texts. I've done the right thing in refunding my client for the treatment intended, now I sit thousands of rands out because of their inability to deal honorably with their clients. I'm writing this to warn others about these people ****mers. My next step is to contact the national consumer commission.