Poor Service

It's so sad to see that people have positions and cannot play there role. I had encountered an issue with a Novalac milk 3 weeks ago. The batch of milk was not right. I purchase Novalac AR1 Milk for my who is 2 month and I our chase a tin once a week. I had purchased it Sunday 24 July and opened the tin. When mixing the formula I noticed it was not disolving. I know about acid reflux milks, especially Novalac as my first son had severe acid reflux. I noticed that after mixing the milk with a s**** it didn't disolve. Tiny lumps would form at the bottom of the bottle and when feeding him it would get stuck in the teeth. My child who is 2 months would get so frustrated and scream with hunger as milk did not come out. I battled for a week even made the whole in teeth bigger. Eventually he started also vormitting. When I spoke to doctor and advised him milk isn't right he made me stop it immediately. I bought a new tin from the clicks store. The original tin was from checkers bluff towers. I looked behind the tin for a bath number and before opening the new novalac tin from clicks. I checked that batch number and the bath numbers were different. I had them opened the new tin which was fine. I then called the Pharmaco Distributions number at back of the tin. The receptionist put me through to the manager whose name was Marlin. I was disgusted with his service. Pathetic and unhelpful. I called him on Thurs, 04 Aug 22 at 9h15 am explaining my situation. No sympathy what so ever especially after mentioning my 2 month baby got ill. Please let me make one thing clear I wanted to ko freebies. The milk itself is R260 a ton of 800g which I buy weekly which is expensive. It's not my fault that the milk in that batch was not made properly. His first response was I quite "oh but we didn't get any complaints about Novalac ar". I then advised him that maybe it's a certain batch and that batch was sent to Checkers bluff towers ans still on the shelves as it's not a common milk people buy nto all kids have acid reflux a few do. Anyway what made me highly frustrated was when he said that I need to get the milk to them whose based in Johannesburg. I then got very angry and questioned his i response. Why should I courier a milk that was made poorly. A milk that I battled feeding son. A milk that made my son sick! He then advised that he Will me back. Sadly he hasnt up to this day. Something so serious and these distributors couldn't help. I didn't wanna purchase another milk the following week from checkers as I was afraid that I could be the same batch. I sent my father in law to buy 2 tin of milk from checker 1 week later assuming it's not the same batch number. Sadly it was I had opened 1 tin and tested the milk and it did the samething. Since marlin didn't have the decency to assist I called chevekrs. I showed them images of 3 tins that I was sitting with, all the same batch numbers and date of expiry and oghe details all the same. So obviously there was a batch of milk that was not made properly and marlin refused to listen. I have videos of making the milk and seeing the outcome. Checkers assisted me but going forward after my experience with pharmaco I will take this up further. Such a serious matter and such poor service. .