MD
Mietze D

1 reviews | Active since Apr 2023

28 Apr 2023, 08:21

Pharma Valu - worst pharmacy ever to come into existence

The worst pharmacy ever to come into existence. Don't answer emails, don't phone you back, have rude staff, and manager who couldn't care less. They never have stock of medication. Even if you phone in advance to make sure they prepack your chronic medication, and is reassured that it will be there by a certain day, they just say "we have no stock of your medication" once you arrive to pick it up. Often you are then left for days without your chronic meds, and it doesn't seem to bother them in the least.

They have NO admin system in place - they have somehow created something like 4 different profiles for me, causing endless frustration and so much time wasted on trying to finally track down the profile with my meds on.

They also have 0 system of actually seeing what chronic meds people need and pre-ordering them before the monthly script runs out. Their medication dispensing system, called "Lucy" (!) is more like a Bermuda triangle causing endless hours of waiting and frustration.

The only good thing about this pharmacy are the pharmacists who share the clients' frustration and try their best to make plans even though the institution they work for are useless. They have to face the raging clients, while the manager and owner are nowhere to be seen.

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Replies (3)
Pharma Valu
Pharma Valu's reply28 Apr 2023, 09:13
Official
Hi Mietze D, I would like to aopologise for the trauma you experienced. Please note that I have escalated your comp[leint to Operations for immediate review. Please will you mail be contact and which store you had your experience in so we may investigate and rectify? Thank you: ***
MD
Mietze D's update28 Apr 2023, 09:40
Reviewer Update
Thanks for your response. I'm glad to finally get someone who is interested in helping. It's Pharma Valu Queenswood, Pretoria. And there are hundreds of people affected - go and look at their Google reviews and you will see that it's a very big problem.
Pharma Valu
Pharma Valu's reply28 Apr 2023, 10:28
Official
No problem I am here to assist. Please know that we are currently investigating the matter and will revert to you soonest I have feedack. Thanks