Not refunding or money

My girlfriend and I have been waiting since the 4th of September for our refund. Every time we call they say the owner is in China and will get back to us next week. That was on the 4th of September. It is now the 17/10/2019 and they are still saying the owner will be back next week. PHAPHALATI RESORTS ARE TRYING TO ***** OUR MONEY AND KEEP GIVING US THE RUN AROUND AS TO AVOID REFUNDING US!!!! GIVE US OUR MONEY BAC****!!!!!!

On Tue, Sep 17, 2019 at 8:04 AM Hotel Bookings <***> wrote: Hi Cindy I need to discuss with the Resort Owner who is currently away in China. Can i come back to you in 2 Weeks time when i have had the necessary discussion. Are you saying that you want a Refund to your bank account or a Voucher for future use? Kind Regards Luqman Ismail Marketing Manager +***8 www.hotelphaphalati.com PHAPHALATI RESORTS MOZAMBIQUE Thank You for contacting us! We hope you have a wonderful stay! On Mon, Sep 16, 2019 at 4:42 PM Cindy<> wrote: Hi Luqman, I have not heard back from you? On Fri, Sep 6, 2019 at 10:15 AM Cindy wrote: Hi Luqman, I have discussed with my boyfriend, we feel it would be best to cancel the reservation completely. Many apologies for the inconvenience caused.

Hi Sam

Noted Thanks

Will get back to you asap.

Kind Regards Mohammed Bux Marketing Manager +***8 www.hotelphaphalati.com

PHAPHALATI RESORTS MOZAMBIQUE

Thank You for contacting us! We hope you have a wonderful stay!

On Thu, Oct 17, 2019 at 12:33 PM Sam <> wrote: Hi Mohammed, Please sort this out as per our telephonic conversation. Sam – Please find the e-mail trail between the two parties below as per your request. Regards Sam