Horrible experience @ phakama services group

Iam very disappointed with this phakama, in April they sent me a document stating my anniversary and averything was good then in May i received another email saying my policy has been canceled. When I ask they say because of non payment just like that, April 2022 was received and they made sure they clear it from my bank account before canceling my policy, I've been having this policy from 2016, they say the reinstatement is not allowed i must start afresh.. they are so cruel.