THE PINNACLE OF INCOMPETENCE – ***2

As far as customer service and being client-centric goes, I would have preferred to give a zero star review. I submitted my claim to PG Group Medical Scheme in February 2019 to have my savings portion paid out. They confirmed that this may take up to 3 months. I accepted this and patiently waited for the reimbur*****t of my funds and I eventually followed up regarding the payment in June 2019. They confirmed that the payment would be made on 28 June 2019. So again I waited, all the while trusting that they will deliver the service promised. The 28th came and went and I am sure unlike me feeling disappointed, the day passed as no other for PG Group because low and behold... NO PAYMENT!!!!! I then followed up again during the second week of July and they again assured me that payment is imminent and the funds will reflect in my account soon. To my dismay but not to my shock, it still did not reflect a week later so I decided to again use MY airtime and follow up with THEM!!!

A very friendly consultant then assured me that the payment has indeed been made. I was a bit taken aback and thought I may have been mistaken, but no... this is not where the bad and ridiculously *********** service ended. The refund was made to a very lucky member who is indeed not me. Yes they delivered great service to an unsuspecting recipient of good fortune and paid my funds to the incorrect account. One would think that this is where PG Group would start apologizing and work to repair damaged relationships and rectify their grievous mistake. Oh no, no instead they now request bank statements (because clearly they did not keep record of TAKING my money) and then instead of reassuring me that they will swiftly sort this out. I get told that will go to admin, then finance, then processing and they do not even have the decency to give me any indication of a timeline.