Poor service by this medical aid *** ... ***

I am writing to express my deep dissatisfaction with the service I have received regarding my cancelled medical aid. I cancelled my medical aid late last year and have been waiting for five months to receive my due payments. Initially, I was informed that the payment would be processed by Friday, 24th May 2024. However, this did not occur. When I called in to follow up, I was then told the payment would be made by Friday, 31st May 2024. Unfortunately, I still have not received the payment. Upon calling again, I was informed that the payments have not been processed due to the need for an affidavit, a requirement that had not been communicated to me earlier. This experience has been extremely frustrating and unsatisfactory. Such delays and lack of clear communication reflect poorly on your service, especially in comparison to other well-established medical schemes. Its month 6 without an assistance, after multiple calls and multiple emails. All I get is just reference numbers.

I urge you to address this matter urgently and ensure that my payment is processed without further delay.