tS
thandi S
1 reviews | Active since Oct 2010
04 Mar 2015, 16:04
SUBSCRIPTION CANCELATION
Phoned Head office and requested procedure to follow to cancel my subscription. Was asked why I want to do that inform the consultant that I have changed car insurance company and fit their own devices for monitoring purposes. The consultant tells me to tell my new insurance company that I already have a tracking device in my car
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Pfk Electronics's replyOfficial
05 Mar 2015, 15:39Hello khunong,
I am a little confused by the nature of your conversation with our customer service agent (CSA). Our CSA's are encouraged to advise our customers on how to best proceed with there contracts in order to make the best use of our service for the full contracted period. For this reason, the CSA would have ask you why you wanted to cancel and given you alternatives.
If you are unable to make use of these alternatives and wish to proceed with a cancellation, then a settlement fee is payable.
If you would like me to further investigate your interaction with us, please can you forward your details to *** with the ticket ***. Please include the CSA's name.
I am a little confused by the nature of your conversation with our customer service agent (CSA). Our CSA's are encouraged to advise our customers on how to best proceed with there contracts in order to make the best use of our service for the full contracted period. For this reason, the CSA would have ask you why you wanted to cancel and given you alternatives.
If you are unable to make use of these alternatives and wish to proceed with a cancellation, then a settlement fee is payable.
If you would like me to further investigate your interaction with us, please can you forward your details to *** with the ticket ***. Please include the CSA's name.
Best regards,
Pfk Electronics's reply05 Mar 2015, 15:39
Official
Hello khunong,
I am a little confused by the nature of your conversation with our customer service agent (CSA). Our CSA's are encouraged to advise our customers on how to best proceed with there contracts in order to make the best use of our service for the full contracted period. For this reason, the CSA would have ask you why you wanted to cancel and given you alternatives.
If you are unable to make use of these alternatives and wish to proceed with a cancellation, then a settlement fee is payable.
If you would like me to further investigate your interaction with us, please can you forward your details to *** with the ticket ***. Please include the CSA's name.
I am a little confused by the nature of your conversation with our customer service agent (CSA). Our CSA's are encouraged to advise our customers on how to best proceed with there contracts in order to make the best use of our service for the full contracted period. For this reason, the CSA would have ask you why you wanted to cancel and given you alternatives.
If you are unable to make use of these alternatives and wish to proceed with a cancellation, then a settlement fee is payable.
If you would like me to further investigate your interaction with us, please can you forward your details to *** with the ticket ***. Please include the CSA's name.
Best regards,