1 reviews | Active since Aug 2014
PAYING OUT OF SERVICE
I was involved in a car accident on the 29th of December and my car was declared write off. I called in PFK to let them know of the situation and i want to cancel the device because it is no longer of use. I was told that I have told that I will not be able to do so because the contract is for 48 months. I called in CPT branch and explained my situation. I am not cancelling the product because I am moving to the other company but I am cancelling because I have no car to put it on and I do not even know the s**** yard where the car has been stored. I suggested that they hold the payments till I get the other car and that was not taken into account. I have requested a recording where the lady that sold me the tracking device explained 48 months and nothing is promising. I cannot be held liable for something that is not of good use. I am tired of paying every month.
Dear Sir/Madam
I am truly sorry to hear that you were involved in an accident, and I hope that you are uninjured. I understand your frustration at having to pay for a service that you are not using, but please understand that the unit in your crashed vehicle - whether powered or not - still incurs monthly charges from our service providers. Effectively you hold a contract with us and we hold a contract on your behalf with the likes of MTN who supply the units with SIM cards. For this reason it is not possible for us to simply stop your billing.
If you send a mail to our customer service staff - *** - they will happily provide you with a copy of your voice recording and or signed contract. Please use the ticket ***
I hope that this clarifies the situation.
Dear Sir/Madam
I am truly sorry to hear that you were involved in an accident, and I hope that you are uninjured. I understand your frustration at having to pay for a service that you are not using, but please understand that the unit in your crashed vehicle - whether powered or not - still incurs monthly charges from our service providers. Effectively you hold a contract with us and we hold a contract on your behalf with the likes of MTN who supply the units with SIM cards. For this reason it is not possible for us to simply stop your billing.
If you send a mail to our customer service staff - *** - they will happily provide you with a copy of your voice recording and or signed contract. Please use the ticket ***
I hope that this clarifies the situation.