Pezula "Luxury" Villas not luxury at all

We had our family holiday at two of the self catering golf villas. When we arrived the places were filthy. There were stains/blood stains on the linen, the kitchen was a mess. Food had been left in the cupboards from previous guests and the bathrooms had not been cleaned. I personally found an old toiletry bag with sanitary pads in the vanity drawers and our pillows smelt damp & rotten almost. We asked to have this changed and the ladies from the cleaning service were rude and almost upset we had asked them to actually do their job such as mopping the floors. The chairs were covered in dust and the couches were filled with crumbs and hair - they had never once been cleaned.

I understand each villa has it's own owner but there are two people located to manage these villas and make sure they are up to the "luxury self catering villa" standard. Bernadine and Robert are completely useless at managing these villas. Never answer the phone & offices close 50% the time (this is the holiday period and they decide to be MIA for most of guests' stay). We had requested double beds in most of the rooms and this did not happen - when we arrived Bernadine came running in to apologise that she forgot to do this after confirming three times prior to our arrival that she will make sure it is done. There were four towels in one villa where 6 people were staying & no bath mats for the showers (and the towels were stinking as well). One of us found small curly black hairs in the bed - one can only imagine where it came from. Everything you touched was dirty or sticky or dusty.

The units all use prepaid electricity and we monitored ours to make sure we can call to ask the management team to load more if we need. One of the days we could not get a hold of anyone and eventually, while we were sitting down for dinner, all the lights went out. It took us over 30 minutes to get hold of Robert (Berndine's phone had been switched off - great management). Robert was deliberately ignoring our phones call as we had to ask security to call him - 5 minutes after speaking to the security, they called us back and Robert had given them a code to refill the electricity. Robert did not have the common decency of call us personally to give us the code and apologise for not being available the entire day to assist.

These two people are the MANAGERS of the villas and every request/query as a guest HAS TO go through them. The villas are separate management from the hotel, so the hotel cannot assist. We are told that these are the only two people who have been allocated to assist guests in all the self catering villas and they both choose to dodge phone calls from guests and turn their phones off.

These are not luxury villas as they have been advertised and staying here was extremely unpleasant. Please don't waste your time or money here. because if you have a problem they will just use Covid as an excuse for pathetic service. They are ruining any future prospects for the owners of these villas - the owners should consider having the management team changed.