Poor service Kimberley, Northcape Mall

I went to Petzone to buy kitty litter and a cat toy. Unfortunately this was the second time I get to the cash register with no employees. This is on a fairly busy Wednesday morning. The staff are in the back room chatting. The previous Sunday the same happened. When the employee showed up, they treat you like a joke, she actually laughed when I asked her how no one is at the till (this happened 28/08/22), today they just shout to each other infront of a customer and in my ears. To top it off, the paper in the register was finished, and the employee didn't even know where to look. Nor did she apologize for making people wait, or shouting close to them or for the empty register. The cat toy I wanted, had no price tag on, it didn't list on their system when scanned either.

This is a fairly new store in Kimberley and I have vowed not to set foot in there again. I happily left without the toy and I spent my money on a smaller business who appreciates customers.