Do Not use Petzone Online Service

I would like to caution anyone trying to buy online from Petzone, please dont. I selected 3 different products on the site to the value of R1400. Between the 20th and 22nd September their payment system was just not working and each time the transaction would show cancelled under my order status. Eventually on the 22nd I processed a card payment. Which went through successfully. But the transaction on my order status still showed cancelled. I called and spoke to ****hka (The alleged online manager) she advised they were having issues with their online payments and asked that I send her an email with the details. By the 24th I still had no resolution from ****hka and I called again - she still doesn't know what's happening and cant help me. I need to wait. By Monday the 26th - I still don't have my order and call ****hka again - she still doesn't know what's happening and cant help me. Constantly blames other people - this is very unprofessional behavior for someone dealing with customers I need to wait. I am now irritated because I have no dog food. I call my bank who confirms Petzone only banked the transaction on the 26th - 5 days after the transaction - but they still cant find the funds. ****hka is still blaming everyone else and still cannot help. I speak to Alisha - Client Comms. She takes my details and guess what gets ****hka to call me back to explain - she still doesn't know what's happening and cant help me. Dont know why she bothered to call me. On the 27th I call Pepper and Co, place my order pay, and my order is delivered within the same day. I get another email from Alisha - they still cannot help me. I now need a refund which I am assuming based on my current experience is going to a painful exercise. I don't understand why they have an online card payment system in place and they only bank their transactions 5 days later. I will never user their services again