Bad service situation salvaged by online manager

I ordered my usual dog food that I normally order from another online pet retailer 3 days ago. The order was not delivered today and I now had no food left for the 2 Spaniels tonight. I called Pet zone at 17:15 and spoke to the normal order controller who was not interested in my plight, I then asked to speak to her manager out of frustration, who was far more helpful and managed to still get me order delivered tonight. Nicole, thank you for going above and beyond to rectify an bad service situation.