MD
Megan D
1 reviews | Active since Mar 2023
14 Dec 2023, 11:39
Useless! Do NOT ORDER FROM THEM!!!
What an absolute joke of a company!!! I ordered puppy food and Iv got no statues of what’s happening. I can’t even call anyone because it’s only email and no one is getting back to me!!!! My puppy now has runny pop because I had to buy a different brand to sustain her. What a joke! Absolutely useless company that claims their love for pets but doesn’t care. How can you not have a contact number?!? How frustrating. You basically stole my money! I will NEVER ORDER FROM YOU AGAIN!!!!!
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Petworld's replyOfficial
17 Jan 2024, 15:12 Dear Megan,
I am Tertius Dixon, COO of Petworld. I've carefully reviewed your situation and I deeply regret the stress and inconvenience it has caused you and your puppy.
On December 13th, you placed an order for puppy food through our store. The confirmation for your order, #TIFY35HT2, was generated the same evening. Our records show that your order was dispatched to the courier on December 14th. However, I acknowledge that the communication regarding the status of your order was not promptly relayed to you, leading to understandable frustration and concern.
Your message on December 14th expressing the urgent need for the puppy food and the health concerns for your pet due to a change in diet highlights a critical area where we need to improve – our response time and communication with customers. We understand that timely delivery is essential, especially when it concerns the well-being of pets.
By December 16th, our customer service team responded, explaining the delay due to a high volume of orders and a system upgrade. We provided an estimated dispatch time and offered tracking through Fastway Tracking for your convenience. We also extended an option for order cancellation and a prompt refund process through Paystack, should you choose to do so.
I sincerely apologise for the delay in communication and any health issues your puppy may have experienced as a result. We at Petworld are committed to the welfare of pets and their owners. This incident has brought to light areas where we can enhance our service, especially in terms of timely communication and efficient order processing.
Rest assured, we are taking steps to ensure better service in the future. If there are any further concerns or if there is anything more we can do to assist you; please do not hesitate to contact me directly.
Sincerely,
Tertius Dixon
COO, Petworld
I am Tertius Dixon, COO of Petworld. I've carefully reviewed your situation and I deeply regret the stress and inconvenience it has caused you and your puppy.
On December 13th, you placed an order for puppy food through our store. The confirmation for your order, #TIFY35HT2, was generated the same evening. Our records show that your order was dispatched to the courier on December 14th. However, I acknowledge that the communication regarding the status of your order was not promptly relayed to you, leading to understandable frustration and concern.
Your message on December 14th expressing the urgent need for the puppy food and the health concerns for your pet due to a change in diet highlights a critical area where we need to improve – our response time and communication with customers. We understand that timely delivery is essential, especially when it concerns the well-being of pets.
By December 16th, our customer service team responded, explaining the delay due to a high volume of orders and a system upgrade. We provided an estimated dispatch time and offered tracking through Fastway Tracking for your convenience. We also extended an option for order cancellation and a prompt refund process through Paystack, should you choose to do so.
I sincerely apologise for the delay in communication and any health issues your puppy may have experienced as a result. We at Petworld are committed to the welfare of pets and their owners. This incident has brought to light areas where we can enhance our service, especially in terms of timely communication and efficient order processing.
Rest assured, we are taking steps to ensure better service in the future. If there are any further concerns or if there is anything more we can do to assist you; please do not hesitate to contact me directly.
Sincerely,
Tertius Dixon
COO, Petworld
Best regards,
Petworld's reply17 Jan 2024, 15:12
Official
Dear Megan,
I am Tertius Dixon, COO of Petworld. I've carefully reviewed your situation and I deeply regret the stress and inconvenience it has caused you and your puppy.
On December 13th, you placed an order for puppy food through our store. The confirmation for your order, #TIFY35HT2, was generated the same evening. Our records show that your order was dispatched to the courier on December 14th. However, I acknowledge that the communication regarding the status of your order was not promptly relayed to you, leading to understandable frustration and concern.
Your message on December 14th expressing the urgent need for the puppy food and the health concerns for your pet due to a change in diet highlights a critical area where we need to improve – our response time and communication with customers. We understand that timely delivery is essential, especially when it concerns the well-being of pets.
By December 16th, our customer service team responded, explaining the delay due to a high volume of orders and a system upgrade. We provided an estimated dispatch time and offered tracking through Fastway Tracking for your convenience. We also extended an option for order cancellation and a prompt refund process through Paystack, should you choose to do so.
I sincerely apologise for the delay in communication and any health issues your puppy may have experienced as a result. We at Petworld are committed to the welfare of pets and their owners. This incident has brought to light areas where we can enhance our service, especially in terms of timely communication and efficient order processing.
Rest assured, we are taking steps to ensure better service in the future. If there are any further concerns or if there is anything more we can do to assist you; please do not hesitate to contact me directly.
Sincerely,
Tertius Dixon
COO, Petworld
I am Tertius Dixon, COO of Petworld. I've carefully reviewed your situation and I deeply regret the stress and inconvenience it has caused you and your puppy.
On December 13th, you placed an order for puppy food through our store. The confirmation for your order, #TIFY35HT2, was generated the same evening. Our records show that your order was dispatched to the courier on December 14th. However, I acknowledge that the communication regarding the status of your order was not promptly relayed to you, leading to understandable frustration and concern.
Your message on December 14th expressing the urgent need for the puppy food and the health concerns for your pet due to a change in diet highlights a critical area where we need to improve – our response time and communication with customers. We understand that timely delivery is essential, especially when it concerns the well-being of pets.
By December 16th, our customer service team responded, explaining the delay due to a high volume of orders and a system upgrade. We provided an estimated dispatch time and offered tracking through Fastway Tracking for your convenience. We also extended an option for order cancellation and a prompt refund process through Paystack, should you choose to do so.
I sincerely apologise for the delay in communication and any health issues your puppy may have experienced as a result. We at Petworld are committed to the welfare of pets and their owners. This incident has brought to light areas where we can enhance our service, especially in terms of timely communication and efficient order processing.
Rest assured, we are taking steps to ensure better service in the future. If there are any further concerns or if there is anything more we can do to assist you; please do not hesitate to contact me directly.
Sincerely,
Tertius Dixon
COO, Petworld
Best regards,