NP
Nardus P
1 reviews | Active since Sept 2018
01 Jun 2024, 13:44
Timelines and customer service mean nothing to them
If you want an order in time DO NOT USE Petworld. I have been waiting for my order for over a week and the "estimated" delivery time is still more than a week away. Use Pet Heaven instead if you want your order in time. I will never use Pet World ever again.
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Replies (1)
Petworld's replyOfficial
03 Jun 2024, 15:43Dear Nardus,
I genuinely apologize for the frustration and inconvenience you have encountered with your recent order. Your concerns are completely understandable, and I want to offer a detailed explanation of the situation and provide an update on your order.
Here is a breakdown of the events concerning your order:
May 25th (Saturday): Your order was placed. As this was the weekend, it was not processed immediately.
May 26th (Sunday): This was also a weekend day, so no action was taken.
May 27th (Monday): Your order was noted at our warehouse. Unfortunately, we were out of stock on the Montego Bag O Wags Chewies Dental Sticks.
May 28th (Tuesday): We were still awaiting stock of the Chewies Dental Sticks.
May 29th (Wednesday): This was a public holiday, so no action was taken.
May 30th (Thursday): Our expected delivery from Montego was postponed until Monday, June 3rd, due to unforeseen delays. To avoid further delays, we sourced the product from one of our stores.
May 31st (Friday): We fulfilled your order, the courier picked it up and it was in transit.
June 1st (Saturday) and June 2nd (Sunday): Weekend days, so no action was taken by the courier.
June 3rd (Monday): Your parcel was delivered at 3.15 pm.
Considering the operational days, we are still within our shipping policy, which indicates one to three working days and up to five working days for unforeseen delays.
I acknowledge that this delay has caused you significant inconvenience, and I most sincerely apologize for any stress and frustration this has caused. We strive to provide timely service, and it is clear we did not meet your expectations this time.
If you have any further questions or need any additional assistance whatsoever, please do not hesitate to contact me directly. We are committed to resolving this issue to your complete satisfaction.
Thank you for your understanding and patience.
Warm regards,
Vannessa
I genuinely apologize for the frustration and inconvenience you have encountered with your recent order. Your concerns are completely understandable, and I want to offer a detailed explanation of the situation and provide an update on your order.
Here is a breakdown of the events concerning your order:
May 25th (Saturday): Your order was placed. As this was the weekend, it was not processed immediately.
May 26th (Sunday): This was also a weekend day, so no action was taken.
May 27th (Monday): Your order was noted at our warehouse. Unfortunately, we were out of stock on the Montego Bag O Wags Chewies Dental Sticks.
May 28th (Tuesday): We were still awaiting stock of the Chewies Dental Sticks.
May 29th (Wednesday): This was a public holiday, so no action was taken.
May 30th (Thursday): Our expected delivery from Montego was postponed until Monday, June 3rd, due to unforeseen delays. To avoid further delays, we sourced the product from one of our stores.
May 31st (Friday): We fulfilled your order, the courier picked it up and it was in transit.
June 1st (Saturday) and June 2nd (Sunday): Weekend days, so no action was taken by the courier.
June 3rd (Monday): Your parcel was delivered at 3.15 pm.
Considering the operational days, we are still within our shipping policy, which indicates one to three working days and up to five working days for unforeseen delays.
I acknowledge that this delay has caused you significant inconvenience, and I most sincerely apologize for any stress and frustration this has caused. We strive to provide timely service, and it is clear we did not meet your expectations this time.
If you have any further questions or need any additional assistance whatsoever, please do not hesitate to contact me directly. We are committed to resolving this issue to your complete satisfaction.
Thank you for your understanding and patience.
Warm regards,
Vannessa
Petworld's reply03 Jun 2024, 15:43
Official
Dear Nardus,
I genuinely apologize for the frustration and inconvenience you have encountered with your recent order. Your concerns are completely understandable, and I want to offer a detailed explanation of the situation and provide an update on your order.
Here is a breakdown of the events concerning your order:
May 25th (Saturday): Your order was placed. As this was the weekend, it was not processed immediately.
May 26th (Sunday): This was also a weekend day, so no action was taken.
May 27th (Monday): Your order was noted at our warehouse. Unfortunately, we were out of stock on the Montego Bag O Wags Chewies Dental Sticks.
May 28th (Tuesday): We were still awaiting stock of the Chewies Dental Sticks.
May 29th (Wednesday): This was a public holiday, so no action was taken.
May 30th (Thursday): Our expected delivery from Montego was postponed until Monday, June 3rd, due to unforeseen delays. To avoid further delays, we sourced the product from one of our stores.
May 31st (Friday): We fulfilled your order, the courier picked it up and it was in transit.
June 1st (Saturday) and June 2nd (Sunday): Weekend days, so no action was taken by the courier.
June 3rd (Monday): Your parcel was delivered at 3.15 pm.
Considering the operational days, we are still within our shipping policy, which indicates one to three working days and up to five working days for unforeseen delays.
I acknowledge that this delay has caused you significant inconvenience, and I most sincerely apologize for any stress and frustration this has caused. We strive to provide timely service, and it is clear we did not meet your expectations this time.
If you have any further questions or need any additional assistance whatsoever, please do not hesitate to contact me directly. We are committed to resolving this issue to your complete satisfaction.
Thank you for your understanding and patience.
Warm regards,
Vannessa
I genuinely apologize for the frustration and inconvenience you have encountered with your recent order. Your concerns are completely understandable, and I want to offer a detailed explanation of the situation and provide an update on your order.
Here is a breakdown of the events concerning your order:
May 25th (Saturday): Your order was placed. As this was the weekend, it was not processed immediately.
May 26th (Sunday): This was also a weekend day, so no action was taken.
May 27th (Monday): Your order was noted at our warehouse. Unfortunately, we were out of stock on the Montego Bag O Wags Chewies Dental Sticks.
May 28th (Tuesday): We were still awaiting stock of the Chewies Dental Sticks.
May 29th (Wednesday): This was a public holiday, so no action was taken.
May 30th (Thursday): Our expected delivery from Montego was postponed until Monday, June 3rd, due to unforeseen delays. To avoid further delays, we sourced the product from one of our stores.
May 31st (Friday): We fulfilled your order, the courier picked it up and it was in transit.
June 1st (Saturday) and June 2nd (Sunday): Weekend days, so no action was taken by the courier.
June 3rd (Monday): Your parcel was delivered at 3.15 pm.
Considering the operational days, we are still within our shipping policy, which indicates one to three working days and up to five working days for unforeseen delays.
I acknowledge that this delay has caused you significant inconvenience, and I most sincerely apologize for any stress and frustration this has caused. We strive to provide timely service, and it is clear we did not meet your expectations this time.
If you have any further questions or need any additional assistance whatsoever, please do not hesitate to contact me directly. We are committed to resolving this issue to your complete satisfaction.
Thank you for your understanding and patience.
Warm regards,
Vannessa