CV
CindyLee V

1 reviews | Active since Oct 2018

28 Sept 2020, 12:53

Thank you to Paul at Groomworld - Petworld Capegate

I booked my dog Lily in for the the first time at Petworld in Capegate for a grooming and was a little anxious as she is not a fan of the parlour and just strangers in general. I had done an online booking, but when I got there found out their was obviously an error in the system as my booking had reverted to the N1 City branch and not the Capegate branch. The ladies at the parlour were very helpful though and managed to squeeze me in with a groomer named Paul. Poor Paul had to endure a rather in depth explanation of Lily's personality and the specifics of her grooming, but took eveything in with patience. So now one thing with Lily, she is usually very sulky when I collect her from her grooming, but this time she was all smiles and jolly tail wags and she was groomed EXACTLY like I asked! So I would just like to say a HUGE thank you to Paul the groomer, he obviously has the magic touch, because I have never seen Lily so happy after a grooming. He will definetely be our go to guy for future groomings at Petworld Capegate. Thank you again Paul!

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Replies (1)
Petworld
Petworld's reply20 Oct 2020, 09:39
Official
Good Day Cindy,

Thank you for the wonderful review. We are delighted to hear that you are so happy with the service received by Paul. We are terribly sorry about the error in booking on the system. We look forward to welcoming you back to store :-)