Super delayed and no communication!

Petworld - I have tried emailing you and calling you but I am not receiving a response. Therefore, I have no choice but to now resort to social media.

I placed an order with you on 26/01/2022. Your website indicates 2-5 business days for delivery and your invoice indicates 7 business days due to lockdown delays.

It has now been 15 business days and I still do not have my order. This was an order for, amongst other things, specialised food which is super essential.

I was called on 4 February and told it would be delivered by 7 February, it is now the 16th. I then emailed on 11 February to cancel my order and request a refund. I have not received a response. On 14 February I received a sms saying I would receive my order that day. I still do not have my order.

The lack of care, interest and overall professionalism that I have experienced is ridiculous! I still do not have my order nor am I being updated or communicated with in anyway.