AB
Alethea B
1 reviews | Active since Oct 2020
08 Apr 2024, 19:52
SHOCKING SERVICE PETWORLD ONLINE
I have been communicating with Petworld online since Friday, asking them for URGENT delivery of my cat's special catfood. Today I did again. All I was told was that the food is in the courier van to be delivered. The courier, FASTWAY picked the package up at 07:05. It's 19:44 now, and my cat has no food. There is a number to phone FASTWAY couriers, and that goes to voice-mail. This is the WORST service I've had from any 2 companies. PETWORLD AND FASTWAY.
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Petworld's replyOfficial
16 Apr 2024, 09:54Dear Alethea,
We apologize for the difficulties you've encountered with the delivery of the Royal Canin Feline Breed Nutrition Dry Maine **** Adult food for your cat. We understand the importance of timely delivery, especially when it concerns the health and well-being of your pet.
Here's a detailed overview of your order's timeline:
April 4th: Your order was placed.
April 5th: The order was picked up by Fastway Couriers.
April 6th and 7th: Couriers do not operate over the weekend.
April 9th: The parcel was successfully delivered in the morning.
Although the delivery was completed within our three-working-day policy, we acknowledge that the communication regarding the status and timing of your delivery was not as proactive or clear as it should have been. Specifically, updates post your inquiries were not timely, adding unnecessary stress to your experience.
To address and improve our service delivery, we have expanded our courier options to include a broader range of services, aiming for more flexibility and reliability. This change is part of our commitment to enhancing our logistics and ensuring that our customers receive their orders as promptly and smoothly as possible.
We truly value your feedback and are actively using it to refine our processes. If there is anything more we can do to assist you or if you have further concerns, please do not hesitate to reach out directly at ***. Your satisfaction is crucial to us, and we are here to ensure that your needs are met with the care and urgency they deserve.
Thank you for your understanding and for bringing this issue to our attention.
Warm regards,
Vannessa
Petworld Online Customer Service
We apologize for the difficulties you've encountered with the delivery of the Royal Canin Feline Breed Nutrition Dry Maine **** Adult food for your cat. We understand the importance of timely delivery, especially when it concerns the health and well-being of your pet.
Here's a detailed overview of your order's timeline:
April 4th: Your order was placed.
April 5th: The order was picked up by Fastway Couriers.
April 6th and 7th: Couriers do not operate over the weekend.
April 9th: The parcel was successfully delivered in the morning.
Although the delivery was completed within our three-working-day policy, we acknowledge that the communication regarding the status and timing of your delivery was not as proactive or clear as it should have been. Specifically, updates post your inquiries were not timely, adding unnecessary stress to your experience.
To address and improve our service delivery, we have expanded our courier options to include a broader range of services, aiming for more flexibility and reliability. This change is part of our commitment to enhancing our logistics and ensuring that our customers receive their orders as promptly and smoothly as possible.
We truly value your feedback and are actively using it to refine our processes. If there is anything more we can do to assist you or if you have further concerns, please do not hesitate to reach out directly at ***. Your satisfaction is crucial to us, and we are here to ensure that your needs are met with the care and urgency they deserve.
Thank you for your understanding and for bringing this issue to our attention.
Warm regards,
Vannessa
Petworld Online Customer Service
Petworld's reply16 Apr 2024, 09:54
Official
Dear Alethea,
We apologize for the difficulties you've encountered with the delivery of the Royal Canin Feline Breed Nutrition Dry Maine **** Adult food for your cat. We understand the importance of timely delivery, especially when it concerns the health and well-being of your pet.
Here's a detailed overview of your order's timeline:
April 4th: Your order was placed.
April 5th: The order was picked up by Fastway Couriers.
April 6th and 7th: Couriers do not operate over the weekend.
April 9th: The parcel was successfully delivered in the morning.
Although the delivery was completed within our three-working-day policy, we acknowledge that the communication regarding the status and timing of your delivery was not as proactive or clear as it should have been. Specifically, updates post your inquiries were not timely, adding unnecessary stress to your experience.
To address and improve our service delivery, we have expanded our courier options to include a broader range of services, aiming for more flexibility and reliability. This change is part of our commitment to enhancing our logistics and ensuring that our customers receive their orders as promptly and smoothly as possible.
We truly value your feedback and are actively using it to refine our processes. If there is anything more we can do to assist you or if you have further concerns, please do not hesitate to reach out directly at ***. Your satisfaction is crucial to us, and we are here to ensure that your needs are met with the care and urgency they deserve.
Thank you for your understanding and for bringing this issue to our attention.
Warm regards,
Vannessa
Petworld Online Customer Service
We apologize for the difficulties you've encountered with the delivery of the Royal Canin Feline Breed Nutrition Dry Maine **** Adult food for your cat. We understand the importance of timely delivery, especially when it concerns the health and well-being of your pet.
Here's a detailed overview of your order's timeline:
April 4th: Your order was placed.
April 5th: The order was picked up by Fastway Couriers.
April 6th and 7th: Couriers do not operate over the weekend.
April 9th: The parcel was successfully delivered in the morning.
Although the delivery was completed within our three-working-day policy, we acknowledge that the communication regarding the status and timing of your delivery was not as proactive or clear as it should have been. Specifically, updates post your inquiries were not timely, adding unnecessary stress to your experience.
To address and improve our service delivery, we have expanded our courier options to include a broader range of services, aiming for more flexibility and reliability. This change is part of our commitment to enhancing our logistics and ensuring that our customers receive their orders as promptly and smoothly as possible.
We truly value your feedback and are actively using it to refine our processes. If there is anything more we can do to assist you or if you have further concerns, please do not hesitate to reach out directly at ***. Your satisfaction is crucial to us, and we are here to ensure that your needs are met with the care and urgency they deserve.
Thank you for your understanding and for bringing this issue to our attention.
Warm regards,
Vannessa
Petworld Online Customer Service