PG
Penelope G
1 reviews | Active since Mar 2011
01 Nov 2023, 09:34
********** service
Horrific service once payment is made. You can try and phone the provided number, but no luck, it either goes to voicemail or just gets put down. How this place stay in business is beyond comprehension
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Replies (1)
Petworld's replyOfficial
30 Jan 2024, 12:16Dear Penelope,
I am Tertius Dixon, Chief Operating Officer at Petworld. I'm reaching out regarding your recent experience with us, particularly concerning the issues you faced with customer service following your order placed on October 27th.
Firstly, I sincerely apologize for the difficulties you encountered in reaching our customer service team. It is unacceptable that your calls either went to voicemail or were not adequately addressed. This is not the standard of service we aspire to at Petworld, and I understand your frustration.
Upon reviewing your order details, I note that your purchase of the F10 Germicidal Treatment Shampoo and Royal Canin Canine Care Nutrition Dry Exigent Mini Small Dogs With Fussy Appetites was processed successfully, and we are thankful for your flexibility in approving an alternative product - the Ricky Herbal Shampoo - when the original item was not available. Your understanding in this matter is greatly appreciated.
However, I recognize that the core issue lies in the unavailability of our customer service. To address this, we have recently made significant changes. We have united our customer service and warehouse teams in a centralized location, greatly enhancing our capacity for real-time, or near real-time, communication with our customers. This move is part of a broader overhaul of our webstore and a shift to advanced software solutions, with a particular focus on responsive and effective customer service.
These changes are a testament to our commitment to staying in business by consistently improving and evolving in response to customer needs and feedback. We believe these improvements will significantly enhance your future interactions with us, reflecting the high standards of service we aim to deliver.
Thank you for bringing these issues to our attention. Your feedback is instrumental in our ongoing efforts to improve our services and customer experience.
Please feel free to reach out for any further assistance or to discuss any concerns you may have.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, Chief Operating Officer at Petworld. I'm reaching out regarding your recent experience with us, particularly concerning the issues you faced with customer service following your order placed on October 27th.
Firstly, I sincerely apologize for the difficulties you encountered in reaching our customer service team. It is unacceptable that your calls either went to voicemail or were not adequately addressed. This is not the standard of service we aspire to at Petworld, and I understand your frustration.
Upon reviewing your order details, I note that your purchase of the F10 Germicidal Treatment Shampoo and Royal Canin Canine Care Nutrition Dry Exigent Mini Small Dogs With Fussy Appetites was processed successfully, and we are thankful for your flexibility in approving an alternative product - the Ricky Herbal Shampoo - when the original item was not available. Your understanding in this matter is greatly appreciated.
However, I recognize that the core issue lies in the unavailability of our customer service. To address this, we have recently made significant changes. We have united our customer service and warehouse teams in a centralized location, greatly enhancing our capacity for real-time, or near real-time, communication with our customers. This move is part of a broader overhaul of our webstore and a shift to advanced software solutions, with a particular focus on responsive and effective customer service.
These changes are a testament to our commitment to staying in business by consistently improving and evolving in response to customer needs and feedback. We believe these improvements will significantly enhance your future interactions with us, reflecting the high standards of service we aim to deliver.
Thank you for bringing these issues to our attention. Your feedback is instrumental in our ongoing efforts to improve our services and customer experience.
Please feel free to reach out for any further assistance or to discuss any concerns you may have.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply30 Jan 2024, 12:16
Official
Dear Penelope,
I am Tertius Dixon, Chief Operating Officer at Petworld. I'm reaching out regarding your recent experience with us, particularly concerning the issues you faced with customer service following your order placed on October 27th.
Firstly, I sincerely apologize for the difficulties you encountered in reaching our customer service team. It is unacceptable that your calls either went to voicemail or were not adequately addressed. This is not the standard of service we aspire to at Petworld, and I understand your frustration.
Upon reviewing your order details, I note that your purchase of the F10 Germicidal Treatment Shampoo and Royal Canin Canine Care Nutrition Dry Exigent Mini Small Dogs With Fussy Appetites was processed successfully, and we are thankful for your flexibility in approving an alternative product - the Ricky Herbal Shampoo - when the original item was not available. Your understanding in this matter is greatly appreciated.
However, I recognize that the core issue lies in the unavailability of our customer service. To address this, we have recently made significant changes. We have united our customer service and warehouse teams in a centralized location, greatly enhancing our capacity for real-time, or near real-time, communication with our customers. This move is part of a broader overhaul of our webstore and a shift to advanced software solutions, with a particular focus on responsive and effective customer service.
These changes are a testament to our commitment to staying in business by consistently improving and evolving in response to customer needs and feedback. We believe these improvements will significantly enhance your future interactions with us, reflecting the high standards of service we aim to deliver.
Thank you for bringing these issues to our attention. Your feedback is instrumental in our ongoing efforts to improve our services and customer experience.
Please feel free to reach out for any further assistance or to discuss any concerns you may have.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, Chief Operating Officer at Petworld. I'm reaching out regarding your recent experience with us, particularly concerning the issues you faced with customer service following your order placed on October 27th.
Firstly, I sincerely apologize for the difficulties you encountered in reaching our customer service team. It is unacceptable that your calls either went to voicemail or were not adequately addressed. This is not the standard of service we aspire to at Petworld, and I understand your frustration.
Upon reviewing your order details, I note that your purchase of the F10 Germicidal Treatment Shampoo and Royal Canin Canine Care Nutrition Dry Exigent Mini Small Dogs With Fussy Appetites was processed successfully, and we are thankful for your flexibility in approving an alternative product - the Ricky Herbal Shampoo - when the original item was not available. Your understanding in this matter is greatly appreciated.
However, I recognize that the core issue lies in the unavailability of our customer service. To address this, we have recently made significant changes. We have united our customer service and warehouse teams in a centralized location, greatly enhancing our capacity for real-time, or near real-time, communication with our customers. This move is part of a broader overhaul of our webstore and a shift to advanced software solutions, with a particular focus on responsive and effective customer service.
These changes are a testament to our commitment to staying in business by consistently improving and evolving in response to customer needs and feedback. We believe these improvements will significantly enhance your future interactions with us, reflecting the high standards of service we aim to deliver.
Thank you for bringing these issues to our attention. Your feedback is instrumental in our ongoing efforts to improve our services and customer experience.
Please feel free to reach out for any further assistance or to discuss any concerns you may have.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld