LL
LESLEY-ANNE LANE
1 reviews | Active since Aug 2012
07 Jul 2025, 12:46
Rude
Rude, unfriendly and generally bad service. They ring up the wrong thing then are rude when they have to refund you. Manager is just downright rude so no wonder his staff are ***********.
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Replies (1)
Petworld's replyOfficial
09 Jul 2025, 11:58 Dear Lesley-Anne,
I’m so sorry to hear about what happened during your visit. It’s very upsetting to know you were treated with anything less than courtesy and respect while trying to resolve an issue at the till. No one should feel disregarded or spoken to unkindly, and I completely understand how disappointing and unacceptable this was.
This isn’t the warm, helpful experience we want for any of our customers—or their pets. We believe every person who trusts us with their pet’s care deserves to be met with understanding and professionalism. Your experience fell short of that, and for that, I’m truly sorry.
Your feedback is genuinely important to us. It helps us reflect and ensure we create an environment that feels welcoming and supportive, not just for the animals in our care but for every person who walks through our doors. Thank you for sharing it so candidly.
Warm regards,
Vannessa
I’m so sorry to hear about what happened during your visit. It’s very upsetting to know you were treated with anything less than courtesy and respect while trying to resolve an issue at the till. No one should feel disregarded or spoken to unkindly, and I completely understand how disappointing and unacceptable this was.
This isn’t the warm, helpful experience we want for any of our customers—or their pets. We believe every person who trusts us with their pet’s care deserves to be met with understanding and professionalism. Your experience fell short of that, and for that, I’m truly sorry.
Your feedback is genuinely important to us. It helps us reflect and ensure we create an environment that feels welcoming and supportive, not just for the animals in our care but for every person who walks through our doors. Thank you for sharing it so candidly.
Warm regards,
Vannessa
Petworld's reply09 Jul 2025, 11:58
Official
Dear Lesley-Anne,
I’m so sorry to hear about what happened during your visit. It’s very upsetting to know you were treated with anything less than courtesy and respect while trying to resolve an issue at the till. No one should feel disregarded or spoken to unkindly, and I completely understand how disappointing and unacceptable this was.
This isn’t the warm, helpful experience we want for any of our customers—or their pets. We believe every person who trusts us with their pet’s care deserves to be met with understanding and professionalism. Your experience fell short of that, and for that, I’m truly sorry.
Your feedback is genuinely important to us. It helps us reflect and ensure we create an environment that feels welcoming and supportive, not just for the animals in our care but for every person who walks through our doors. Thank you for sharing it so candidly.
Warm regards,
Vannessa
I’m so sorry to hear about what happened during your visit. It’s very upsetting to know you were treated with anything less than courtesy and respect while trying to resolve an issue at the till. No one should feel disregarded or spoken to unkindly, and I completely understand how disappointing and unacceptable this was.
This isn’t the warm, helpful experience we want for any of our customers—or their pets. We believe every person who trusts us with their pet’s care deserves to be met with understanding and professionalism. Your experience fell short of that, and for that, I’m truly sorry.
Your feedback is genuinely important to us. It helps us reflect and ensure we create an environment that feels welcoming and supportive, not just for the animals in our care but for every person who walks through our doors. Thank you for sharing it so candidly.
Warm regards,
Vannessa