MS
Martie S
1 reviews | Active since May 2023
12 May 2023, 07:42
Received wrong item
Bought a Pink and Purple sputnik for my rats and they send me a black sputnik. The quality isn't good. Looks like a cheap rip-off. I did tried to contact them and ask them to exchange cause it's the wrong item. But they did not reply. I'm very disappointed with this service!!
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Petworld's replyOfficial
31 Jan 2024, 15:18Dear Martie,
I am Tertius Dixon, the Chief Operating Officer at Petworld, and I wish to extend my sincerest apologies for the issues you encountered with your recent purchase.
Firstly, regarding the mix-up with the Sputnik colour for your rats, I am sorry that you received a black Sputnik instead of the pink and violet one you ordered. I understand how disappointing it must have been to not receive what you specifically chose for your pets. Our records show that our team did reach out and offer to arrange for the correct item to be shipped to you. However, it seems there may have been a lapse in communication, and for that, I sincerely apologize.
As for the quality of the product, it concerns me greatly to hear that it did not meet your expectations. We strive to offer products that are not only enjoyable for your pets but also of good quality. Please know that your feedback is taken very seriously, and we will take note of this to ensure that our products meet the high standards our customers expect.
I realize this response comes late, but please understand that it is part of our ongoing effort to connect with all our customers and address any experiences that were less than satisfactory. We are committed to improving and ensuring that such issues are promptly and efficiently resolved in the future.
Thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld, and I wish to extend my sincerest apologies for the issues you encountered with your recent purchase.
Firstly, regarding the mix-up with the Sputnik colour for your rats, I am sorry that you received a black Sputnik instead of the pink and violet one you ordered. I understand how disappointing it must have been to not receive what you specifically chose for your pets. Our records show that our team did reach out and offer to arrange for the correct item to be shipped to you. However, it seems there may have been a lapse in communication, and for that, I sincerely apologize.
As for the quality of the product, it concerns me greatly to hear that it did not meet your expectations. We strive to offer products that are not only enjoyable for your pets but also of good quality. Please know that your feedback is taken very seriously, and we will take note of this to ensure that our products meet the high standards our customers expect.
I realize this response comes late, but please understand that it is part of our ongoing effort to connect with all our customers and address any experiences that were less than satisfactory. We are committed to improving and ensuring that such issues are promptly and efficiently resolved in the future.
Thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply31 Jan 2024, 15:18
Official
Dear Martie,
I am Tertius Dixon, the Chief Operating Officer at Petworld, and I wish to extend my sincerest apologies for the issues you encountered with your recent purchase.
Firstly, regarding the mix-up with the Sputnik colour for your rats, I am sorry that you received a black Sputnik instead of the pink and violet one you ordered. I understand how disappointing it must have been to not receive what you specifically chose for your pets. Our records show that our team did reach out and offer to arrange for the correct item to be shipped to you. However, it seems there may have been a lapse in communication, and for that, I sincerely apologize.
As for the quality of the product, it concerns me greatly to hear that it did not meet your expectations. We strive to offer products that are not only enjoyable for your pets but also of good quality. Please know that your feedback is taken very seriously, and we will take note of this to ensure that our products meet the high standards our customers expect.
I realize this response comes late, but please understand that it is part of our ongoing effort to connect with all our customers and address any experiences that were less than satisfactory. We are committed to improving and ensuring that such issues are promptly and efficiently resolved in the future.
Thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld, and I wish to extend my sincerest apologies for the issues you encountered with your recent purchase.
Firstly, regarding the mix-up with the Sputnik colour for your rats, I am sorry that you received a black Sputnik instead of the pink and violet one you ordered. I understand how disappointing it must have been to not receive what you specifically chose for your pets. Our records show that our team did reach out and offer to arrange for the correct item to be shipped to you. However, it seems there may have been a lapse in communication, and for that, I sincerely apologize.
As for the quality of the product, it concerns me greatly to hear that it did not meet your expectations. We strive to offer products that are not only enjoyable for your pets but also of good quality. Please know that your feedback is taken very seriously, and we will take note of this to ensure that our products meet the high standards our customers expect.
I realize this response comes late, but please understand that it is part of our ongoing effort to connect with all our customers and address any experiences that were less than satisfactory. We are committed to improving and ensuring that such issues are promptly and efficiently resolved in the future.
Thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld