DL
Dimakatso L
1 reviews | Active since Feb 2020
10 Apr 2024, 16:21
Poor service delivery
I placed an order on monday for a no chew spray. Its wednesday and there is not even an update from the courier. Petworld sells essentials for pets like checkers, pick n pay. They need to do better with delivery service. I am not sitting with a dog that is licking his wound, wound spray and bandages. I must now wait 5 days whilst i watch him do this because petworld can only deliver on Friday on an order that was placed on monday
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Replies (3)
Petworld's replyOfficial
16 Apr 2024, 11:44Dear Dimakatso,
Thank you for reaching out to us and expressing your concerns regarding the delivery of your order. We understand the urgency of receiving products essential for your pet’s well-being, and we are genuinely sorry to hear about the discomfort your dog is experiencing.
Regarding your order for the no chew spray placed on Monday after 4pm, our records show that it was processed and dispatched on Tuesday, with the courier collecting it at 3:30 pm. It was delivered on Thursday just after 1 pm, which is within our delivery window of one to three working days. However, we acknowledge that in situations like yours, where immediate care is needed, even a short delay can be distressing.
While our products do provide support for managing your pet's health, for immediate and serious concerns such as an open wound, we recommend seeking veterinary care as a more direct and possibly necessary course of action to ensure your pet’s safety and health.
We are continuously working to improve our delivery processes to make them as swift as possible, especially for urgent pet care products. Your feedback is invaluable in this effort, and we are reviewing ways to enhance our communication about order status and expected delivery times.
Please know that your situation has been taken to heart, and we are here to assist you further if needed. Thank you for your understanding and patience.
Warm regards,
Vannessa
Petworld Online Customer Service
Thank you for reaching out to us and expressing your concerns regarding the delivery of your order. We understand the urgency of receiving products essential for your pet’s well-being, and we are genuinely sorry to hear about the discomfort your dog is experiencing.
Regarding your order for the no chew spray placed on Monday after 4pm, our records show that it was processed and dispatched on Tuesday, with the courier collecting it at 3:30 pm. It was delivered on Thursday just after 1 pm, which is within our delivery window of one to three working days. However, we acknowledge that in situations like yours, where immediate care is needed, even a short delay can be distressing.
While our products do provide support for managing your pet's health, for immediate and serious concerns such as an open wound, we recommend seeking veterinary care as a more direct and possibly necessary course of action to ensure your pet’s safety and health.
We are continuously working to improve our delivery processes to make them as swift as possible, especially for urgent pet care products. Your feedback is invaluable in this effort, and we are reviewing ways to enhance our communication about order status and expected delivery times.
Please know that your situation has been taken to heart, and we are here to assist you further if needed. Thank you for your understanding and patience.
Warm regards,
Vannessa
Petworld Online Customer Service
Petworld's reply16 Apr 2024, 11:44
Official
Dear Dimakatso,
Thank you for reaching out to us and expressing your concerns regarding the delivery of your order. We understand the urgency of receiving products essential for your pet’s well-being, and we are genuinely sorry to hear about the discomfort your dog is experiencing.
Regarding your order for the no chew spray placed on Monday after 4pm, our records show that it was processed and dispatched on Tuesday, with the courier collecting it at 3:30 pm. It was delivered on Thursday just after 1 pm, which is within our delivery window of one to three working days. However, we acknowledge that in situations like yours, where immediate care is needed, even a short delay can be distressing.
While our products do provide support for managing your pet's health, for immediate and serious concerns such as an open wound, we recommend seeking veterinary care as a more direct and possibly necessary course of action to ensure your pet’s safety and health.
We are continuously working to improve our delivery processes to make them as swift as possible, especially for urgent pet care products. Your feedback is invaluable in this effort, and we are reviewing ways to enhance our communication about order status and expected delivery times.
Please know that your situation has been taken to heart, and we are here to assist you further if needed. Thank you for your understanding and patience.
Warm regards,
Vannessa
Petworld Online Customer Service
Thank you for reaching out to us and expressing your concerns regarding the delivery of your order. We understand the urgency of receiving products essential for your pet’s well-being, and we are genuinely sorry to hear about the discomfort your dog is experiencing.
Regarding your order for the no chew spray placed on Monday after 4pm, our records show that it was processed and dispatched on Tuesday, with the courier collecting it at 3:30 pm. It was delivered on Thursday just after 1 pm, which is within our delivery window of one to three working days. However, we acknowledge that in situations like yours, where immediate care is needed, even a short delay can be distressing.
While our products do provide support for managing your pet's health, for immediate and serious concerns such as an open wound, we recommend seeking veterinary care as a more direct and possibly necessary course of action to ensure your pet’s safety and health.
We are continuously working to improve our delivery processes to make them as swift as possible, especially for urgent pet care products. Your feedback is invaluable in this effort, and we are reviewing ways to enhance our communication about order status and expected delivery times.
Please know that your situation has been taken to heart, and we are here to assist you further if needed. Thank you for your understanding and patience.
Warm regards,
Vannessa
Petworld Online Customer Service
DL
Dimakatso L's updateReviewer Update
26 Apr 2024, 13:11I received my order a day ahead of the ETA time and petworld did reach out to me and took my suggestions on file for quicker service. I appreciate that
DL
Dimakatso L's update26 Apr 2024, 13:11
Reviewer Update
I received my order a day ahead of the ETA time and petworld did reach out to me and took my suggestions on file for quicker service. I appreciate that
Petworld's replyOfficial
29 Apr 2024, 15:55Dear Dimakatso,
Thank you for updating your review and sharing your positive feedback; we truly value it. I'm glad to hear that your order arrived ahead of schedule and that our efforts to address your concerns were satisfactory. How is your dog doing now? I hope all is healing well and he's feeling better.
We're here whenever you need us, and we're committed to continually improving our services to better serve you and your dog.
Warm regards,
Vannessa
Thank you for updating your review and sharing your positive feedback; we truly value it. I'm glad to hear that your order arrived ahead of schedule and that our efforts to address your concerns were satisfactory. How is your dog doing now? I hope all is healing well and he's feeling better.
We're here whenever you need us, and we're committed to continually improving our services to better serve you and your dog.
Warm regards,
Vannessa
Petworld's reply29 Apr 2024, 15:55
Official
Dear Dimakatso,
Thank you for updating your review and sharing your positive feedback; we truly value it. I'm glad to hear that your order arrived ahead of schedule and that our efforts to address your concerns were satisfactory. How is your dog doing now? I hope all is healing well and he's feeling better.
We're here whenever you need us, and we're committed to continually improving our services to better serve you and your dog.
Warm regards,
Vannessa
Thank you for updating your review and sharing your positive feedback; we truly value it. I'm glad to hear that your order arrived ahead of schedule and that our efforts to address your concerns were satisfactory. How is your dog doing now? I hope all is healing well and he's feeling better.
We're here whenever you need us, and we're committed to continually improving our services to better serve you and your dog.
Warm regards,
Vannessa