SM
Sasha M
1 reviews | Active since Apr 2024
10 Apr 2024, 06:25
Poor delivery service Petworld
Extremely slow delivery. 16 days is too long to wait for online delivery. Where's convenience here? Dont advertise if no stock. Other stores deliver in 3 days. Same products. Never again. Customer service don't care and don't do anything to rectify.
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Petworld's replyOfficial
16 Apr 2024, 11:04Dear Sasha,
I apologize for the delay you experienced with your order. The Hills Science Plan Adult Wet Chicken Rice Stew Canned Cat Food was on backorder, which regrettably led to a longer delivery time than usual. We acknowledge that this was not communicated clearly enough at the time of your purchase.
Your order, placed on the 26th of March, was collected from our warehouse on April 8th and successfully delivered on April 10th. We understand that the 16-day wait from the order date exceeded the typical delivery timeframe we strive to maintain. This situation highlights a need for improvement in our stock availability notifications and our communication processes. We have subsequently reviewed these systems to ensure that our customers receive timely updates about their orders, particularly when delays occur.
Thank you for your patience and understanding throughout this journey. We are fully committed to enhancing your overall experience with our services and restoring your confidence in our ability to meet your needs efficiently. Your satisfaction is paramount to us, and we have actively implemented these improvements to ensure that your future interactions with Petworld are seamless and positive.
Please feel free to reach out directly to me at *** should you have any more concerns or need further assistance. We hope to have the opportunity to serve you better in the future.
Warm regards,
Vannessa
Petworld Online Customer Service
I apologize for the delay you experienced with your order. The Hills Science Plan Adult Wet Chicken Rice Stew Canned Cat Food was on backorder, which regrettably led to a longer delivery time than usual. We acknowledge that this was not communicated clearly enough at the time of your purchase.
Your order, placed on the 26th of March, was collected from our warehouse on April 8th and successfully delivered on April 10th. We understand that the 16-day wait from the order date exceeded the typical delivery timeframe we strive to maintain. This situation highlights a need for improvement in our stock availability notifications and our communication processes. We have subsequently reviewed these systems to ensure that our customers receive timely updates about their orders, particularly when delays occur.
Thank you for your patience and understanding throughout this journey. We are fully committed to enhancing your overall experience with our services and restoring your confidence in our ability to meet your needs efficiently. Your satisfaction is paramount to us, and we have actively implemented these improvements to ensure that your future interactions with Petworld are seamless and positive.
Please feel free to reach out directly to me at *** should you have any more concerns or need further assistance. We hope to have the opportunity to serve you better in the future.
Warm regards,
Vannessa
Petworld Online Customer Service
Petworld's reply16 Apr 2024, 11:04
Official
Dear Sasha,
I apologize for the delay you experienced with your order. The Hills Science Plan Adult Wet Chicken Rice Stew Canned Cat Food was on backorder, which regrettably led to a longer delivery time than usual. We acknowledge that this was not communicated clearly enough at the time of your purchase.
Your order, placed on the 26th of March, was collected from our warehouse on April 8th and successfully delivered on April 10th. We understand that the 16-day wait from the order date exceeded the typical delivery timeframe we strive to maintain. This situation highlights a need for improvement in our stock availability notifications and our communication processes. We have subsequently reviewed these systems to ensure that our customers receive timely updates about their orders, particularly when delays occur.
Thank you for your patience and understanding throughout this journey. We are fully committed to enhancing your overall experience with our services and restoring your confidence in our ability to meet your needs efficiently. Your satisfaction is paramount to us, and we have actively implemented these improvements to ensure that your future interactions with Petworld are seamless and positive.
Please feel free to reach out directly to me at *** should you have any more concerns or need further assistance. We hope to have the opportunity to serve you better in the future.
Warm regards,
Vannessa
Petworld Online Customer Service
I apologize for the delay you experienced with your order. The Hills Science Plan Adult Wet Chicken Rice Stew Canned Cat Food was on backorder, which regrettably led to a longer delivery time than usual. We acknowledge that this was not communicated clearly enough at the time of your purchase.
Your order, placed on the 26th of March, was collected from our warehouse on April 8th and successfully delivered on April 10th. We understand that the 16-day wait from the order date exceeded the typical delivery timeframe we strive to maintain. This situation highlights a need for improvement in our stock availability notifications and our communication processes. We have subsequently reviewed these systems to ensure that our customers receive timely updates about their orders, particularly when delays occur.
Thank you for your patience and understanding throughout this journey. We are fully committed to enhancing your overall experience with our services and restoring your confidence in our ability to meet your needs efficiently. Your satisfaction is paramount to us, and we have actively implemented these improvements to ensure that your future interactions with Petworld are seamless and positive.
Please feel free to reach out directly to me at *** should you have any more concerns or need further assistance. We hope to have the opportunity to serve you better in the future.
Warm regards,
Vannessa
Petworld Online Customer Service