Petworld XXL - horrible service

Made a booking online for grooming for my 2 dogs. When I arrived at Petworld XXL - Fourways there was loadshedding. I got zero notification from the store that there would be loadshedding during the times I booked. When asked why I had not been contacted to let me know there would be loadshedding, the store manager said it was my fault I did not get called as I had done the online booking after hours.