HC
Hash C
1 reviews | Active since Apr 2024
22 Apr 2024, 11:55
Petworld online, you should live up to your motto
Worst online shopping experience. Daro cat litter brand substituted for Marltons. 5 times 15 kg cat litter was opened. Boxes were in poor condition. I had all the cat litter on my lounge floor. Not a single phone call to empathize instead I should take pictures and send email to log a fault
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Replies (2)
Petworld's replyOfficial
22 Apr 2024, 16:30Dear Halima,
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
Petworld's reply22 Apr 2024, 16:30
Official
Dear Halima,
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
Petworld's replyOfficial
22 Apr 2024, 16:31Dear Halima,
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
Petworld's reply22 Apr 2024, 16:31
Official
Dear Halima,
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service
I sincerely empathize with your frustration and the inconvenience caused, not to mention the unfortunate mess in your lounge. It is evident that we fell short of the high service and delivery standards you rightfully expect, and for that, I extend my heartfelt apologies.
While I respect your decision not to proceed with a resolution, I want to assure you that we have thoroughly investigated your feedback. I personally spoke with the team member responsible for packing the box, and I can confirm that the bag was intact at the time of dispatch. Unfortunately, it appears that the bag suffered rough handling during its journey with the courier. However, this accident does not excuse this standard of service; you should never have received a broken bag in the first place.
We are actively reviewing our packing processes to enhance the security of items within their boxes during transit to our customers. Your feedback is invaluable in preventing similar incidents from occurring in the future.
Additionally, we deeply regret the decision to substitute Marltons eco litter with Daro eco litter. Although the products are nearly identical and priced the same, we should have communicated this change to you. It was your decision to make, and we missed the opportunity to involve you. I apologize for this lapse in service and communication.
Your experience serves as a valuable learning point for us, and we are committed to taking all necessary steps to improve our service moving forward. Thank you for bringing these errors to our attention. I understand that your time is valuable and that you chose to order online to save it, so I thank you for taking a moment to read this. If you ever reconsider and there is anything we can do to rectify the situation, please do not hesitate to reach out.
Best regards and sincere apologies,
Vannessa
Petworld Online Customer Service