JE
JOAN E
1 reviews | Active since Jan 2020
13 Dec 2023, 16:09
Petworld is an absolute joke
No stars at all. Taryn is an absolute joke to deal with and the so called owner Cameron Nell, I placed my order on the 30th November, no update on the delivery, contacted Taryn and after two emails I was ignored. Cameron Nell promised me my full refund which has not happened. Maybe going to the consumer act and put in a complaint Maybe something will happen. Absolutely disgusting
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Petworld's replyOfficial
18 Jan 2024, 14:29Dear Joan,
I am Tertius Dixon, the Chief Operating Officer of Petworld. I am reaching out to personally address and resolve the concerns you have raised in your recent review.
Firstly, I extend my unreserved apology for the inconvenience and frustration you experienced. Your order, placed on the 29th of November, was delivered on the 2nd of December. During this period, a refund request from your son came to our attention, but the parcel had already been shipped. In a bid to promptly address this, we decided not only to let you keep the items but also to process a full refund of R360.30.
Unfortunately, a technical issue in our system, when we changed operating platforms, prevented the completion of your refund. This oversight was not in line with the high service standards we hold at Petworld, and for that, we are sincerely sorry. The moment we recognized this error through your feedback, immediate action was taken to ensure your refund was processed.
I assure you that the refund has now been activated. However, please note that it may take between three to ten business days (most likely 3 to 5 business days) to reflect in your account due to the standard processing times of Visa and Mastercard.
This situation has prompted us to thoroughly review our processes to prevent such occurrences in the future. At Petworld, we pride ourselves on excellence and customer satisfaction. The experience you had does not represent what we stand for, and we are committed to making the necessary improvements.
Your feedback is critical in guiding these improvements. Our team is dedicated to providing exceptional service. We value your business and are earnest in our efforts to ensure your satisfaction with our services.
Thank you for your patience and for bringing this matter to our attention. We are determined to regain your trust and demonstrate our commitment to you as a valued customer.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer of Petworld. I am reaching out to personally address and resolve the concerns you have raised in your recent review.
Firstly, I extend my unreserved apology for the inconvenience and frustration you experienced. Your order, placed on the 29th of November, was delivered on the 2nd of December. During this period, a refund request from your son came to our attention, but the parcel had already been shipped. In a bid to promptly address this, we decided not only to let you keep the items but also to process a full refund of R360.30.
Unfortunately, a technical issue in our system, when we changed operating platforms, prevented the completion of your refund. This oversight was not in line with the high service standards we hold at Petworld, and for that, we are sincerely sorry. The moment we recognized this error through your feedback, immediate action was taken to ensure your refund was processed.
I assure you that the refund has now been activated. However, please note that it may take between three to ten business days (most likely 3 to 5 business days) to reflect in your account due to the standard processing times of Visa and Mastercard.
This situation has prompted us to thoroughly review our processes to prevent such occurrences in the future. At Petworld, we pride ourselves on excellence and customer satisfaction. The experience you had does not represent what we stand for, and we are committed to making the necessary improvements.
Your feedback is critical in guiding these improvements. Our team is dedicated to providing exceptional service. We value your business and are earnest in our efforts to ensure your satisfaction with our services.
Thank you for your patience and for bringing this matter to our attention. We are determined to regain your trust and demonstrate our commitment to you as a valued customer.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply18 Jan 2024, 14:29
Official
Dear Joan,
I am Tertius Dixon, the Chief Operating Officer of Petworld. I am reaching out to personally address and resolve the concerns you have raised in your recent review.
Firstly, I extend my unreserved apology for the inconvenience and frustration you experienced. Your order, placed on the 29th of November, was delivered on the 2nd of December. During this period, a refund request from your son came to our attention, but the parcel had already been shipped. In a bid to promptly address this, we decided not only to let you keep the items but also to process a full refund of R360.30.
Unfortunately, a technical issue in our system, when we changed operating platforms, prevented the completion of your refund. This oversight was not in line with the high service standards we hold at Petworld, and for that, we are sincerely sorry. The moment we recognized this error through your feedback, immediate action was taken to ensure your refund was processed.
I assure you that the refund has now been activated. However, please note that it may take between three to ten business days (most likely 3 to 5 business days) to reflect in your account due to the standard processing times of Visa and Mastercard.
This situation has prompted us to thoroughly review our processes to prevent such occurrences in the future. At Petworld, we pride ourselves on excellence and customer satisfaction. The experience you had does not represent what we stand for, and we are committed to making the necessary improvements.
Your feedback is critical in guiding these improvements. Our team is dedicated to providing exceptional service. We value your business and are earnest in our efforts to ensure your satisfaction with our services.
Thank you for your patience and for bringing this matter to our attention. We are determined to regain your trust and demonstrate our commitment to you as a valued customer.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer of Petworld. I am reaching out to personally address and resolve the concerns you have raised in your recent review.
Firstly, I extend my unreserved apology for the inconvenience and frustration you experienced. Your order, placed on the 29th of November, was delivered on the 2nd of December. During this period, a refund request from your son came to our attention, but the parcel had already been shipped. In a bid to promptly address this, we decided not only to let you keep the items but also to process a full refund of R360.30.
Unfortunately, a technical issue in our system, when we changed operating platforms, prevented the completion of your refund. This oversight was not in line with the high service standards we hold at Petworld, and for that, we are sincerely sorry. The moment we recognized this error through your feedback, immediate action was taken to ensure your refund was processed.
I assure you that the refund has now been activated. However, please note that it may take between three to ten business days (most likely 3 to 5 business days) to reflect in your account due to the standard processing times of Visa and Mastercard.
This situation has prompted us to thoroughly review our processes to prevent such occurrences in the future. At Petworld, we pride ourselves on excellence and customer satisfaction. The experience you had does not represent what we stand for, and we are committed to making the necessary improvements.
Your feedback is critical in guiding these improvements. Our team is dedicated to providing exceptional service. We value your business and are earnest in our efforts to ensure your satisfaction with our services.
Thank you for your patience and for bringing this matter to our attention. We are determined to regain your trust and demonstrate our commitment to you as a valued customer.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld