JL
Joy L
1 reviews | Active since Mar 2015
01 May 2024, 00:24
Petworld a ****?
I'll never buy from Petworld again. My dogs food is not delivered 5 days later and I pd R1200. Theres literally a branch 2km from me. How can my money be paid with no product delivered. I'll stick to Absolute Pets. This place is a ****.
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Replies (1)
Petworld's replyOfficial
02 May 2024, 13:42Dear Joy,
Thank you for reaching out and sharing your concerns regarding the delivery of your order. We aim to provide clear and accurate information to ensure our customers have a pleasant experience with us, and I appreciate the opportunity to clarify the timeline and circumstances around your order.
Your order was placed on Friday, April 26th, after our operational hours at 4 pm, which meant it was processed on the next working business day, Monday, April 29th. Unfortunately, we encountered a slight delay due to awaiting stock from our suppliers, which is not usual practice and for which we sincerely apologise.
The stock arrived early on Tuesday, April 30th, and your order was packed and ready for dispatch. However, Wednesday, May 1st, was a public holiday, which affected courier operations, delaying the pickup of your parcel. It was collected from our warehouse on Thursday, May 2nd.
Given the weekend and public holiday interruptions, which couriers do not operate through, the expected delivery would fall on the fourth or fifth working day from your order date, aligning with our delivery policy that states orders can take up to five working days under certain circumstances such as public holidays and peak periods. This policy is clearly outlined on our website and reiterated during the checkout process.
We understand the proximity of our Diep River branch may have set an expectation for quicker delivery; however, online orders are processed through a central warehouse to ensure consistency and efficiency, regardless of geographical proximity to our physical stores.
We strive to maintain transparency regarding delivery timeframes and potential delays during the checkout process and in our shipping policies, which are designed to manage expectations accurately.
Your feedback has highlighted a crucial area for improvement in our communication and inventory management. We are actively reviewing our supplier delivery schedules to prevent similar occurrences and ensure timely order fulfilment.
Please know that we value your patronage and are here to support you. If you have further questions or need assistance, do not hesitate to reach out to me directly at ***. I am here to ensure your satisfaction and would appreciate the opportunity to make things right.
Thank you for your understanding and patience, and we apologise for any anxiety or distress caused by the wait. We are committed to ensuring your future experiences with Petworld meet your expectations and our high standards.
Warm regards,Vannessa
Petworld Customer Service
Thank you for reaching out and sharing your concerns regarding the delivery of your order. We aim to provide clear and accurate information to ensure our customers have a pleasant experience with us, and I appreciate the opportunity to clarify the timeline and circumstances around your order.
Your order was placed on Friday, April 26th, after our operational hours at 4 pm, which meant it was processed on the next working business day, Monday, April 29th. Unfortunately, we encountered a slight delay due to awaiting stock from our suppliers, which is not usual practice and for which we sincerely apologise.
The stock arrived early on Tuesday, April 30th, and your order was packed and ready for dispatch. However, Wednesday, May 1st, was a public holiday, which affected courier operations, delaying the pickup of your parcel. It was collected from our warehouse on Thursday, May 2nd.
Given the weekend and public holiday interruptions, which couriers do not operate through, the expected delivery would fall on the fourth or fifth working day from your order date, aligning with our delivery policy that states orders can take up to five working days under certain circumstances such as public holidays and peak periods. This policy is clearly outlined on our website and reiterated during the checkout process.
We understand the proximity of our Diep River branch may have set an expectation for quicker delivery; however, online orders are processed through a central warehouse to ensure consistency and efficiency, regardless of geographical proximity to our physical stores.
We strive to maintain transparency regarding delivery timeframes and potential delays during the checkout process and in our shipping policies, which are designed to manage expectations accurately.
Your feedback has highlighted a crucial area for improvement in our communication and inventory management. We are actively reviewing our supplier delivery schedules to prevent similar occurrences and ensure timely order fulfilment.
Please know that we value your patronage and are here to support you. If you have further questions or need assistance, do not hesitate to reach out to me directly at ***. I am here to ensure your satisfaction and would appreciate the opportunity to make things right.
Thank you for your understanding and patience, and we apologise for any anxiety or distress caused by the wait. We are committed to ensuring your future experiences with Petworld meet your expectations and our high standards.
Warm regards,Vannessa
Petworld Customer Service
Best regards,
Petworld's reply02 May 2024, 13:42
Official
Dear Joy,
Thank you for reaching out and sharing your concerns regarding the delivery of your order. We aim to provide clear and accurate information to ensure our customers have a pleasant experience with us, and I appreciate the opportunity to clarify the timeline and circumstances around your order.
Your order was placed on Friday, April 26th, after our operational hours at 4 pm, which meant it was processed on the next working business day, Monday, April 29th. Unfortunately, we encountered a slight delay due to awaiting stock from our suppliers, which is not usual practice and for which we sincerely apologise.
The stock arrived early on Tuesday, April 30th, and your order was packed and ready for dispatch. However, Wednesday, May 1st, was a public holiday, which affected courier operations, delaying the pickup of your parcel. It was collected from our warehouse on Thursday, May 2nd.
Given the weekend and public holiday interruptions, which couriers do not operate through, the expected delivery would fall on the fourth or fifth working day from your order date, aligning with our delivery policy that states orders can take up to five working days under certain circumstances such as public holidays and peak periods. This policy is clearly outlined on our website and reiterated during the checkout process.
We understand the proximity of our Diep River branch may have set an expectation for quicker delivery; however, online orders are processed through a central warehouse to ensure consistency and efficiency, regardless of geographical proximity to our physical stores.
We strive to maintain transparency regarding delivery timeframes and potential delays during the checkout process and in our shipping policies, which are designed to manage expectations accurately.
Your feedback has highlighted a crucial area for improvement in our communication and inventory management. We are actively reviewing our supplier delivery schedules to prevent similar occurrences and ensure timely order fulfilment.
Please know that we value your patronage and are here to support you. If you have further questions or need assistance, do not hesitate to reach out to me directly at ***. I am here to ensure your satisfaction and would appreciate the opportunity to make things right.
Thank you for your understanding and patience, and we apologise for any anxiety or distress caused by the wait. We are committed to ensuring your future experiences with Petworld meet your expectations and our high standards.
Warm regards,Vannessa
Petworld Customer Service
Thank you for reaching out and sharing your concerns regarding the delivery of your order. We aim to provide clear and accurate information to ensure our customers have a pleasant experience with us, and I appreciate the opportunity to clarify the timeline and circumstances around your order.
Your order was placed on Friday, April 26th, after our operational hours at 4 pm, which meant it was processed on the next working business day, Monday, April 29th. Unfortunately, we encountered a slight delay due to awaiting stock from our suppliers, which is not usual practice and for which we sincerely apologise.
The stock arrived early on Tuesday, April 30th, and your order was packed and ready for dispatch. However, Wednesday, May 1st, was a public holiday, which affected courier operations, delaying the pickup of your parcel. It was collected from our warehouse on Thursday, May 2nd.
Given the weekend and public holiday interruptions, which couriers do not operate through, the expected delivery would fall on the fourth or fifth working day from your order date, aligning with our delivery policy that states orders can take up to five working days under certain circumstances such as public holidays and peak periods. This policy is clearly outlined on our website and reiterated during the checkout process.
We understand the proximity of our Diep River branch may have set an expectation for quicker delivery; however, online orders are processed through a central warehouse to ensure consistency and efficiency, regardless of geographical proximity to our physical stores.
We strive to maintain transparency regarding delivery timeframes and potential delays during the checkout process and in our shipping policies, which are designed to manage expectations accurately.
Your feedback has highlighted a crucial area for improvement in our communication and inventory management. We are actively reviewing our supplier delivery schedules to prevent similar occurrences and ensure timely order fulfilment.
Please know that we value your patronage and are here to support you. If you have further questions or need assistance, do not hesitate to reach out to me directly at ***. I am here to ensure your satisfaction and would appreciate the opportunity to make things right.
Thank you for your understanding and patience, and we apologise for any anxiety or distress caused by the wait. We are committed to ensuring your future experiences with Petworld meet your expectations and our high standards.
Warm regards,Vannessa
Petworld Customer Service
Best regards,