WO
Wynand O
1 reviews | Active since Sept 2013
07 Jun 2022, 10:00
Pet World, more like **** World
Pet World (www.petworld dot co dot za) has to be the worst Online shopping store I have yet come across. I order twice from this retailer and on both occasions I was called to inform me that what they have advertised as in stock products on their website was in fact NOT in stock. Now to me this is false adverti*****t and an absolute poor service to provide to your customers. Surely by now you should know better and address this simple issue. Fire the person that is in charge of keeping your website up to date as he/she clearly can not do the job. I will NEVER order anything from this pathetic excuse of a retailer ever again. Worst service ever. Close your business as you are a ****.
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Replies (2)
Petworld's replyOfficial
07 Jun 2022, 14:03Hi Wynand, We want to apologise for the stock issue that occurred on your online order. Since orders are picked and packed at stores, there are issues on occasions with stock levels. What displays on our site is stock at stores. We are addressing the issue to ensure we have a smoother experience for customers. Your order has been cancelled and funds will be refunded back to you today. Again our sincerest apologies for the inconvenience to you.
Petworld's reply07 Jun 2022, 14:03
Official
Hi Wynand, We want to apologise for the stock issue that occurred on your online order. Since orders are picked and packed at stores, there are issues on occasions with stock levels. What displays on our site is stock at stores. We are addressing the issue to ensure we have a smoother experience for customers. Your order has been cancelled and funds will be refunded back to you today. Again our sincerest apologies for the inconvenience to you.
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Wynand O's updateReviewer Update
07 Jun 2022, 14:26Apologies are always too late. Your reasoning for not having items available when your website states they are in stock does not makes sense at all. " What displays on our site is stock at stores " - Then why are those items not available to ship to me when ordered. If an item is not in stock, remove it from your site. Heck, perhaps I should write you an app to do this transaction via web automatically. Once an item is scanned out at a store an auto proc removes it from your site... simple DB to front-end integration on a website. 1000's of online retailers out there is getting this right... so then you should as well instead of frustrating your customers like this. This is also not something happening from time to time. Both times I ordered from you the same thing happened, go check my order history on your site and you will see. Coincidence, I think not. But I will not argue or entertain this forum any longer. I've said enough and I stand by my review. Absolutely horrible service. I will await my refund to process and take my business elsewhere.
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Wynand O's update07 Jun 2022, 14:26
Reviewer Update
Apologies are always too late. Your reasoning for not having items available when your website states they are in stock does not makes sense at all. " What displays on our site is stock at stores " - Then why are those items not available to ship to me when ordered. If an item is not in stock, remove it from your site. Heck, perhaps I should write you an app to do this transaction via web automatically. Once an item is scanned out at a store an auto proc removes it from your site... simple DB to front-end integration on a website. 1000's of online retailers out there is getting this right... so then you should as well instead of frustrating your customers like this. This is also not something happening from time to time. Both times I ordered from you the same thing happened, go check my order history on your site and you will see. Coincidence, I think not. But I will not argue or entertain this forum any longer. I've said enough and I stand by my review. Absolutely horrible service. I will await my refund to process and take my business elsewhere.