JvdW
Jo-Mari van der Westhuizen
1 reviews | Active since May 2016
03 Jan 2024, 02:27
Never again
Will definitely not be ordering from Pet World again. I did a Black Friday order more than a month ago, but only received some of the products. Then I received an email on a refund, but only on some of the products that I did not received. I have emailed, did an online form so they can contact me and I tried to chat with them online, but nothing.
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Petworld's replyOfficial
24 Jan 2024, 15:00Dear Jo-Mari,
I am Tertius Dixon, the Chief Operating Officer at Petworld. Your recent experience with our Black Friday order and customer service response is deeply concerning to us, and I would like to extend my sincerest apologies for the inconvenience caused.
I want to assure you that we have already conducted a thorough review of your order. To move forward effectively, I invite you to contact our customer service team directly at ***. We will reopen your order and work closely with you to ensure that you are fully compensated for any products not received and address any remaining concerns you may have.
We recognize the importance of efficient and responsive customer service, which is why we have recently expanded our team. We now have four dedicated communication staff members, equipped and ready to resolve your concerns swiftly. This change is part of our revolutionized approach to customer service, where we have instituted new, timely response procedures to prevent such incidents in the future.
At Petworld, we are committed to enhancing the lives of pets and their owners. Your feedback is invaluable to us, and we are determined to make things right. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld. Your recent experience with our Black Friday order and customer service response is deeply concerning to us, and I would like to extend my sincerest apologies for the inconvenience caused.
I want to assure you that we have already conducted a thorough review of your order. To move forward effectively, I invite you to contact our customer service team directly at ***. We will reopen your order and work closely with you to ensure that you are fully compensated for any products not received and address any remaining concerns you may have.
We recognize the importance of efficient and responsive customer service, which is why we have recently expanded our team. We now have four dedicated communication staff members, equipped and ready to resolve your concerns swiftly. This change is part of our revolutionized approach to customer service, where we have instituted new, timely response procedures to prevent such incidents in the future.
At Petworld, we are committed to enhancing the lives of pets and their owners. Your feedback is invaluable to us, and we are determined to make things right. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply24 Jan 2024, 15:00
Official
Dear Jo-Mari,
I am Tertius Dixon, the Chief Operating Officer at Petworld. Your recent experience with our Black Friday order and customer service response is deeply concerning to us, and I would like to extend my sincerest apologies for the inconvenience caused.
I want to assure you that we have already conducted a thorough review of your order. To move forward effectively, I invite you to contact our customer service team directly at ***. We will reopen your order and work closely with you to ensure that you are fully compensated for any products not received and address any remaining concerns you may have.
We recognize the importance of efficient and responsive customer service, which is why we have recently expanded our team. We now have four dedicated communication staff members, equipped and ready to resolve your concerns swiftly. This change is part of our revolutionized approach to customer service, where we have instituted new, timely response procedures to prevent such incidents in the future.
At Petworld, we are committed to enhancing the lives of pets and their owners. Your feedback is invaluable to us, and we are determined to make things right. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld. Your recent experience with our Black Friday order and customer service response is deeply concerning to us, and I would like to extend my sincerest apologies for the inconvenience caused.
I want to assure you that we have already conducted a thorough review of your order. To move forward effectively, I invite you to contact our customer service team directly at ***. We will reopen your order and work closely with you to ensure that you are fully compensated for any products not received and address any remaining concerns you may have.
We recognize the importance of efficient and responsive customer service, which is why we have recently expanded our team. We now have four dedicated communication staff members, equipped and ready to resolve your concerns swiftly. This change is part of our revolutionized approach to customer service, where we have instituted new, timely response procedures to prevent such incidents in the future.
At Petworld, we are committed to enhancing the lives of pets and their owners. Your feedback is invaluable to us, and we are determined to make things right. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld