MISLEADING PET OWNERS

Dear Jean-Marie,
We take concerns like this very seriously, as nothing matters more to us than the safety and well-being of our customers and their pets.

We’d really appreciate it if you could reach out to us directly at *** with a bit more detail on the specific product you’re referring to. At the moment, the feedback is quite broad, and we’d genuinely like the opportunity to investigate this properly and assist you.

To reassure you, we do not alter, relabel, or repackage any of the products we receive from our suppliers—whether locally sourced or imported. We work with well-known, trusted brands that are widely available across South Africa and internationally, and all products are sold exactly as supplied by the manufacturers.

We’d really value the opportunity to look into this further and address it with you transparently and constructively.

Please do get in touch—we’re here to help.
Warm regards,
Vannessa