AM
Aaron M
1 reviews | Active since Aug 2024
22 Aug 2024, 15:12
Misleading marketing and false prices
False advertising just to hook customers. This shop advertises products at a lower price only to find that the product they have advertised is actually not the one you can purchase for the advertised price. They are misleading customers only to gain clientele and make more sales. They do not even care about their customers, after communicating with them regarding this, the only word they send is "unfortunately".
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Replies (1)
Petworld's replyOfficial
26 Aug 2024, 16:13Dear Aaron,
Thank you for bringing this matter to our attention. I genuinely understand your frustration and disappointment upon seeing the advertised price and then finding a different price when you attempted to make your purchase. I want to assure you that misleading our customers is never our intention, and we value transparency and trust in our communications.
The system that sends out our marketing emails is automated, and in this case, it mistakenly pulled the lowest price associated with the Montego Classic Dog Food, which corresponds to a smaller size of the product. Unfortunately, this resulted in an incorrect price being displayed for the 10kg bag in the promotional email you received. This was an honest error and not an attempt to mislead our customers in any way.
We do our best to ensure that all information is accurate, but occasionally, these kinds of automated errors can happen. According to our terms and conditions, Petworld is not responsible for typographical errors or pricing discrepancies in our promotional materials. However, I understand how this can be frustrating, and I sincerely apologise for the confusion this has caused.
We are actively working on correcting this issue to prevent similar misunderstandings in the future. Your feedback is invaluable, and we appreciate you taking the time to bring this to our attention.
Please feel free to reach out to me at *** if you have any further questions or concerns. I am here to help and ensure that your shopping experience with Petworld is a positive one.
Warm regards,
Vannessa
Thank you for bringing this matter to our attention. I genuinely understand your frustration and disappointment upon seeing the advertised price and then finding a different price when you attempted to make your purchase. I want to assure you that misleading our customers is never our intention, and we value transparency and trust in our communications.
The system that sends out our marketing emails is automated, and in this case, it mistakenly pulled the lowest price associated with the Montego Classic Dog Food, which corresponds to a smaller size of the product. Unfortunately, this resulted in an incorrect price being displayed for the 10kg bag in the promotional email you received. This was an honest error and not an attempt to mislead our customers in any way.
We do our best to ensure that all information is accurate, but occasionally, these kinds of automated errors can happen. According to our terms and conditions, Petworld is not responsible for typographical errors or pricing discrepancies in our promotional materials. However, I understand how this can be frustrating, and I sincerely apologise for the confusion this has caused.
We are actively working on correcting this issue to prevent similar misunderstandings in the future. Your feedback is invaluable, and we appreciate you taking the time to bring this to our attention.
Please feel free to reach out to me at *** if you have any further questions or concerns. I am here to help and ensure that your shopping experience with Petworld is a positive one.
Warm regards,
Vannessa
Petworld's reply26 Aug 2024, 16:13
Official
Dear Aaron,
Thank you for bringing this matter to our attention. I genuinely understand your frustration and disappointment upon seeing the advertised price and then finding a different price when you attempted to make your purchase. I want to assure you that misleading our customers is never our intention, and we value transparency and trust in our communications.
The system that sends out our marketing emails is automated, and in this case, it mistakenly pulled the lowest price associated with the Montego Classic Dog Food, which corresponds to a smaller size of the product. Unfortunately, this resulted in an incorrect price being displayed for the 10kg bag in the promotional email you received. This was an honest error and not an attempt to mislead our customers in any way.
We do our best to ensure that all information is accurate, but occasionally, these kinds of automated errors can happen. According to our terms and conditions, Petworld is not responsible for typographical errors or pricing discrepancies in our promotional materials. However, I understand how this can be frustrating, and I sincerely apologise for the confusion this has caused.
We are actively working on correcting this issue to prevent similar misunderstandings in the future. Your feedback is invaluable, and we appreciate you taking the time to bring this to our attention.
Please feel free to reach out to me at *** if you have any further questions or concerns. I am here to help and ensure that your shopping experience with Petworld is a positive one.
Warm regards,
Vannessa
Thank you for bringing this matter to our attention. I genuinely understand your frustration and disappointment upon seeing the advertised price and then finding a different price when you attempted to make your purchase. I want to assure you that misleading our customers is never our intention, and we value transparency and trust in our communications.
The system that sends out our marketing emails is automated, and in this case, it mistakenly pulled the lowest price associated with the Montego Classic Dog Food, which corresponds to a smaller size of the product. Unfortunately, this resulted in an incorrect price being displayed for the 10kg bag in the promotional email you received. This was an honest error and not an attempt to mislead our customers in any way.
We do our best to ensure that all information is accurate, but occasionally, these kinds of automated errors can happen. According to our terms and conditions, Petworld is not responsible for typographical errors or pricing discrepancies in our promotional materials. However, I understand how this can be frustrating, and I sincerely apologise for the confusion this has caused.
We are actively working on correcting this issue to prevent similar misunderstandings in the future. Your feedback is invaluable, and we appreciate you taking the time to bring this to our attention.
Please feel free to reach out to me at *** if you have any further questions or concerns. I am here to help and ensure that your shopping experience with Petworld is a positive one.
Warm regards,
Vannessa