AP
Adriaan P
1 reviews | Active since Dec 2023
21 Dec 2023, 09:10
Loyalty points
The app does not work and my loyalty points that I have saved for use during the festive season disappeared. The matter has been raised, esculated and promises made to come back, to no avail. Given the randvalue of my credits I am considering my options. The staff and manager at Princess Crossing has no mandate and do not recieve any support from Head Office who is apparently to be blamed for the mess
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Replies (2)0
Replies (2)
Petworld's replyOfficial
26 Jan 2024, 10:56Dear Adriaan,
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply26 Jan 2024, 10:56
Official
Dear Adriaan,
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's replyOfficial
26 Jan 2024, 11:05 Dear Adriaan,
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply26 Jan 2024, 11:05
Official
Dear Adriaan,
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, the Chief Operating Officer at Petworld. I apologize for the confusion and concern caused regarding the status of your loyalty points and the discrepancies in communication you encountered at our Princess Crossing location.
Upon reviewing your case, I want to reassure you that your loyalty points are intact. The misinformation you received from the store was a result of a communication gap, for which we sincerely apologize. We have updated your profile and informed the store about this update to ensure such inconsistencies are avoided in the future.
I understand that this situation may have caused you undue stress, especially considering the value of your credits and your plans for them. Please rest assured that we value your patronage and are committed to providing accurate and helpful service.
We appreciate your patience and understanding as we continually strive to improve our processes and communication. Your experience has been instrumental in highlighting areas where we need to enhance our internal coordination.
Thank you for bringing this matter to our attention. We are glad to have resolved it and hope to continue serving you and your pets with the highest standards of care and service.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld