NV
Narina V
1 reviews | Active since Jul 2019
16 Jan 2024, 13:05
*****ing Money! big ****
STAY FAR AWAY!!!! Struggling to cancel a subscription since start of December. No luck. No delivery. No feedback!!! Worst service ever!!!
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Replies (1)
Petworld's replyOfficial
16 Jan 2024, 14:31Dear Narina,
I am Tertius Dixon, Chief Operating Officer at Petworld, and I am reaching out regarding your recent post about the challenges you've encountered in cancelling your subscription.
First and foremost, please accept my sincere apologies for any inconvenience and frustration this matter has caused. It is clear that we did not meet the high standard of service we strive to provide.
Upon reviewing your case, I can assure you that your subscription has been effectively cancelled. You are not liable for any future subscription orders. Should you wish to re-subscribe at any point, a new sign-up will be required.
We understand the importance of clear and timely communication, and it is regrettable that we fell short in this regard.
Thank you for your patience and for bringing this issue to our attention. Your feedback is invaluable in guiding our efforts to serve our customers better.
If you have further questions or need additional assistance, please feel free to reach out. I am here to help.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, Chief Operating Officer at Petworld, and I am reaching out regarding your recent post about the challenges you've encountered in cancelling your subscription.
First and foremost, please accept my sincere apologies for any inconvenience and frustration this matter has caused. It is clear that we did not meet the high standard of service we strive to provide.
Upon reviewing your case, I can assure you that your subscription has been effectively cancelled. You are not liable for any future subscription orders. Should you wish to re-subscribe at any point, a new sign-up will be required.
We understand the importance of clear and timely communication, and it is regrettable that we fell short in this regard.
Thank you for your patience and for bringing this issue to our attention. Your feedback is invaluable in guiding our efforts to serve our customers better.
If you have further questions or need additional assistance, please feel free to reach out. I am here to help.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply16 Jan 2024, 14:31
Official
Dear Narina,
I am Tertius Dixon, Chief Operating Officer at Petworld, and I am reaching out regarding your recent post about the challenges you've encountered in cancelling your subscription.
First and foremost, please accept my sincere apologies for any inconvenience and frustration this matter has caused. It is clear that we did not meet the high standard of service we strive to provide.
Upon reviewing your case, I can assure you that your subscription has been effectively cancelled. You are not liable for any future subscription orders. Should you wish to re-subscribe at any point, a new sign-up will be required.
We understand the importance of clear and timely communication, and it is regrettable that we fell short in this regard.
Thank you for your patience and for bringing this issue to our attention. Your feedback is invaluable in guiding our efforts to serve our customers better.
If you have further questions or need additional assistance, please feel free to reach out. I am here to help.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, Chief Operating Officer at Petworld, and I am reaching out regarding your recent post about the challenges you've encountered in cancelling your subscription.
First and foremost, please accept my sincere apologies for any inconvenience and frustration this matter has caused. It is clear that we did not meet the high standard of service we strive to provide.
Upon reviewing your case, I can assure you that your subscription has been effectively cancelled. You are not liable for any future subscription orders. Should you wish to re-subscribe at any point, a new sign-up will be required.
We understand the importance of clear and timely communication, and it is regrettable that we fell short in this regard.
Thank you for your patience and for bringing this issue to our attention. Your feedback is invaluable in guiding our efforts to serve our customers better.
If you have further questions or need additional assistance, please feel free to reach out. I am here to help.
Kind regards,
Tertius Dixon
Chief Operating Officer
Petworld